INFORMATION TECHNOLOGY MANAGER

City Of Douglasville•Douglasville, GA

About The Position

The Information Technology Manager provides strategic leadership and operational oversight for the Police Department’s information technology systems, infrastructure, and public safety technology platforms. This position manages and coordinates the planning, implementation, security, and maintenance of critical law enforcement technology systems, including computer systems, network infrastructure, telecommunications systems, cloud applications, and specialized public safety software such as Computer-Aided Dispatch (CAD), records systems, and digital evidence technologies. The position works closely with the IT Director and Police Department command staff to ensure technology systems support operational effectiveness, data security, and compliance with municipal and public safety standards. Responsibilities include managing departmental technology infrastructure, overseeing IT personnel and vendors, coordinating technology projects, supporting cybersecurity initiatives, and ensuring reliable and secure technology operations across the Police Department. This position is classified as essential and may require after-hours support during system maintenance, emergencies, or critical operational events.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems Management, or a related field and a minimum of three (3) years of progressively responsible experience managing or administering network infrastructure, systems administration, or public safety technology systems; or an equivalent combination of education and experience.
Knowledge of network infrastructure, cybersecurity principles, virtualization environments, cloud systems, and enterprise technology systems.
Knowledge of law enforcement technology systems including CAD, records management systems, and digital evidence technologies.
Knowledge of telecommunications infrastructure, system security practices, and enterprise network management.
Knowledge of supervisory practices and personnel management principles.
Ability to plan, organize, and oversee complex technology operations and infrastructure systems.
Ability to analyze system performance and implement improvements or technology upgrades.
Ability to communicate technical concepts effectively to both technical and non-technical audiences.
Ability to manage technology vendors and coordinate technical services across multiple agencies.
Ability to analyze operational needs and recommend technology solutions that improve organizational effectiveness.

Nice To Haves

Experience supporting law enforcement or public safety technology systems is preferred.

Responsibilities

Provides leadership and oversight for all Police Department technology systems, including infrastructure, applications, communications systems, and digital evidence platforms.
Develops and implements technology strategies that support law enforcement operations, data security, and service delivery.
Evaluates emerging technologies and recommends improvements or enhancements to increase operational efficiency and system reliability.
Works collaboratively with the IT Director and Police Department command staff to align departmental technology initiatives with City technology standards and operational priorities.
Manages and oversees the Police Department’s information systems, including workstations, servers, network infrastructure, storage systems, and enterprise applications.
Oversee telecommunications systems including VoIP, mobile communications, and internet connectivity to ensure reliable communications across police operations.
Monitors network firewalls and cybersecurity tools to ensure appropriate security configurations, system updates, and protection of sensitive public safety data.
Oversees system backups, disaster recovery procedures, and system performance monitoring to ensure continuity of critical public safety technology systems.
Manages virtual server environments and related infrastructure supporting departmental systems and applications.
Oversees specialized law enforcement technology systems including Computer-Aided Dispatch (CAD), records management systems, video surveillance systems, digital evidence platforms, and related operational technologies.
Ensures proper integration and reliability of technology systems used for public safety operations, investigations, and digital evidence management.
Coordinates technology support for law enforcement operational needs including communications, surveillance systems, and digital media systems.
Plans, assigns, supervises, and evaluates the work of assigned IT personnel supporting Police Department technology systems.
Coordinates with external vendors, technology providers, and service partners to ensure system reliability, timely support, and cost-effective service delivery.
Establish operational procedures and standards to support secure and efficient technology operations.
Assists in the development and administration of the Police Department’s technology budget, including planning for system maintenance, hardware lifecycle replacement, and software licensing.
Evaluates system performance and recommends improvements, upgrades, or replacements to support departmental operations.
Assists with technology procurement, vendor selection, and project implementation.
Serves as a liaison between the Police Department, City IT Department, Douglas County Sheriff’s Office, Douglas County 911, and other partner agencies regarding technology initiatives and system integration.
Maintains strong communication and coordination between City departments and external partners regarding technology systems and operational needs.
Coordinates and assists with technology training for Police Department staff to ensure effective use of departmental systems and equipment.
Provides technical guidance and operational support for technology-related initiatives within the Police Department.
Supports major technology initiatives, special projects, and operational technology needs.
Performs other related duties as required.