Senior Manager Information Technology Global Technology Services

Encore Capital Group•Phoenix, AZ

About The Position

The Senior Manager of Global Technology Services is responsible for the following: global infrastructure and compute services, enterprise tooling platforms, vulnerability management execution, unified communications, platform engineering, service monitoring, vendor management, and cross-regional integration with enterprise technology, security, and business stakeholders. This role is responsible for both strategic delivery and operational execution , with a focus on scalable, standardized, and secure global services.

Requirements

10+ years of business experience
Demonstrated leadership of global or multi-regional technology teams
Subject matter expertise in one or more areas including infrastructure, compute, enterprise tooling, or platform services
Experience managing large-scale initiatives and cross-functional programs
Infrastructure and compute platforms (on-premise and cloud)
Enterprise tooling platforms (monitoring, ITSM, automation)
Vulnerability management processes, remediation frameworks, and tooling
Ability to independently lead complex technical initiatives
Strong leadership and interpersonal skills to manage senior technical staff
Ability to partner effectively with Security, Architecture, and Business stakeholders
Strong operational discipline with the ability to balance strategy and execution
Bachelor’s degree in computer science, Information Systems, Information Technology, Software Engineering, or related experience.
Fluent in English

Nice To Haves

Project Management Professional (PMP) certification
Advanced (Azure/AWS) cloud certifications
Experience working in a publicly traded company
Experience leading global standardization or transformation initiatives
Hybrid cloud platforms (AWS, Azure)
Automation and configuration management tools
Experience leading teams focused on Infrastructure as Code and DevOps.
Unified communications platforms (e.g., Microsoft collaboration services)

Responsibilities

Global Technology Platform Leadership – Lead global compute, infrastructure, and tooling services to ensure reliability, scalability, and standardization across regions.
Enterprise Tools & Platform Services – Own enterprise platforms including monitoring, ITSM, automation, and collaboration tools. Ensure consistent global adoption and operational effectiveness.
Vulnerability Management & Risk Reduction – Lead global vulnerability remediation initiatives in partnership with Security, ensuring infrastructure, compute, and tooling platforms meet defined risk and compliance standards.
Unified Communications & Collaboration – Oversee global unified communications platforms and initiatives to ensure reliable, secure, and consistent end-user collaboration experiences.
People Leadership & Talent Development – Manage managers and senior individual contributors across Tools and Compute teams. Provide coaching, performance management, and succession planning.
Strategic Programs & Cross-Functional Initiatives – Lead major global technology initiatives, vendor engagements, and transformation efforts as assigned.

Benefits

Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.