Senior Manager Implementation - LH
About The Position
At Luminare Health, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary Responsible for leadership, management, and execution of a wide scope of operational processes and workflows to include direction and development of the Implementation Managers. The primary role and responsibilities will be to manage the cross-functional activities involved with the implementation phase for new clients, new products, or other regulatory or vendor changes impacting clients. This role will require active participation in developing project plans, outlining tasks to be completed, including timeframes. This position requires expert operational knowledge as well as strong operational leadership ability. This is a highly interactive position working with peers in many functional areas. This position will help mitigate client risks and internal risks through comprehensive understanding of all downstream impacts. This position is client facing and may require occasional travel.
Requirements
- Bachelor’s degree and 7 years of relevant experience OR 11 years of relevant experience
- 3 years of experience in healthcare benefits and/or administration
- Excellent verbal and written communication skills
- Strong leadership competence, with proven skills in managing change
- Takes initiative, plans and executes plans well, strategic thinker with ability to multi-task, prioritize, handle pressure and make informed decisions
- Project experience with proven ability to lead multiple, highly visible projects simultaneously and meet deadlines
- Strong interpersonal and collaboration skills with ability to build consensus and develop solid relationships
- Ability to work effectively with clients, brokers, vendors and differing levels of co-workers including Client Managers and all levels of staff
- Ability to adapt in a dynamic work environment, learn quickly, solve problems
- Advanced experience with Microsoft Office suite including Excel and PowerPoint
- Willingness to work a flexible schedule to accommodate business and occasional travel requirements.
Nice To Haves
- Self-Funded Insurance/Benefits and/or TPA experience
- 2 years client implementation experience in health insurance or TPA organization
- Microsoft Project experience
- Previous standard operating procedure improvement experience
- Previous project requirement management experience
- Previous presentation experience
Responsibilities
- Manage the cross-functional activities involved with the implementation phase for new clients, new products, or other regulatory or vendor changes impacting clients.
- Develop project plans, outlining tasks to be completed, including timeframes.
- Mitigate client risks and internal risks through comprehensive understanding of all downstream impacts.
- Facilitate internal and/or client meetings and presentations.
- Coordinate people and teams cross functionally to resolve complex issues within designated time frames.
- Delegate assignments and make decisions with minimal supervision.
Benefits
- health and wellness benefits
- 401(k) savings plan
- pension plan
- paid time off
- paid parental leave
- disability insurance
- supplemental life insurance
- employee assistance program
- paid holidays
- tuition reimbursement
- other incentives
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What This Job Offers
Job Type
Full-time
Career Level
Senior
