Senior Manager, IDN Growth & Marketplace Operations

SafeRide Health•Austin, TX

5d•Remote

About The Position

SafeRide Health is building the Independent Driver Network (IDN), a startup-like business within the company designed to recruit, onboard, train, route, pay, and retain credentialed independent drivers serving rural and underserved markets. This role sits at the center of that effort, partnering across Product, Strategy, Credentialing, Legal/Compliance, Finance, and Transportation Operations to turn an early-stage driver network into a scalable, compliant, and high-trust operating model. This is not a traditional program management role—it is a build-the-network role. You will operate with high ownership across marketplace growth, field operations, and launch execution, directly shaping how SafeRide expands access to care through reliable transportation.

Requirements

5+ years of experience in marketplace operations, city/regional operations, launch operations, supply growth, or similar high-ownership roles
Proven experience building or scaling a distributed workforce, contractor network, or partner ecosystem
Demonstrated ownership of acquisition, activation, retention, and reactivation funnel metrics
Strong analytical and operational judgment with experience using data, dashboards, and experimentation to drive decisions
Excellent communication and stakeholder management skills across independent contractors and cross-functional teams
Strong entrepreneurial mindset with the ability to operate in ambiguity and fast-paced environments
Willingness to travel frequently and spend time in-market, particularly in Texas
Bachelor’s degree or equivalent practical experience

Nice To Haves

Experience at marketplace or last-mile companies such as Uber, Lyft, DoorDash, Instacart, Amazon, Via, or similar
Experience in NEMT, healthcare transportation, or other regulated field operations environments
Experience building market playbooks in low-density or hard-to-serve geographies
Experience operating in Texas markets such as Houston or San Antonio
Experience using AI or external tools to solve operational challenges
Military or SOF background paired with relevant post-military commercial operating experience

Responsibilities

Build and optimize the end-to-end driver funnel, including sourcing, signup, credentialing, activation, and retention
Identify and activate high-value driver channels such as Uber/Lyft drivers, existing NEMT drivers, and local recruits
Design and execute recruiting experiments across events, outreach, referrals, and incentive structures
Translate driver objections, drop-off points, and churn insights into improvements across onboarding, communications, and support
Develop market-specific playbooks for low-density environments focused on trust, earnings predictability, and route quality
Evaluate and prioritize markets, neighborhoods, and driver segments for launch and scale
Build and refine operating playbooks across onboarding, credentialing, training, dispatch, ride execution, and payouts
Partner with Credentialing, Legal, and Compliance to ensure regulatory adherence and audit readiness across markets
Collaborate with Product and Strategy to improve systems including Salesforce workflows, routing logic, and driver experience
Help shape pricing, route design, acceptance rules, and support flows to meet reliability and unit economics goals
Develop scalable SOPs to transition IDN from pilot to broader rollout
Identify operational gaps early and implement solutions before they scale
Spend time in-market to understand driver behavior, local dynamics, and route feasibility
Build relationships with drivers and community partners while influencing without direct authority
Bring field insights into strategic decisions on recruiting, onboarding, routing, and retention
Operate effectively in ambiguity, balancing speed with sound judgment in a regulated healthcare environment
Contribute to IDN organizational design, hiring, and workflow development as the network grows
Own key marketplace metrics including funnel conversion, driver activation, ride completion, retention, and member experience
Use data and field insights to improve supply efficiency, route quality, and driver satisfaction
Rapidly test hypotheses, run experiments, and codify learnings into repeatable playbooks
Stay current on marketplace and contractor network best practices to improve performance and scalability