Senior Manager Human Resources

FourLeaf Federal Credit Union•Town of Oyster Bay, NY

1d•$117,456 - $146,819

About The Position

The Senior Manager, Human Resources is a key HR leader who provides leadership for the HR Specialist, Employee Relations, and Employee Experience functions. The role oversees employee relations, ADA accommodations, HR compliance, policy governance, and employee experience, ensuring consistent and scalable practices across a multi-state remote and hybrid workforce. The Senior Manager partners with Benefits, Payroll, Compensation, Talent Acquisition, Learning & Development, Organizational Development, Legal, Risk, First Line of Defense, Audit, and Accounting to align people programs, mitigate risk, support operational excellence, and advance business objectives and company culture. The position leads HR strategy execution, projects, change management, HR team development, employee relations and investigations, accommodation processes, engagement and culture initiatives, daily HR operations, policy governance, compliance, audit readiness, employee lifecycle processes, and continuous improvement. The role also maintains the employee handbook and monitors HR metrics, trends, and risk indicators. FourLeaf Federal Credit Union describes its goal as providing a best-in-class member and employee experience. It offers a comprehensive benefits package and invests in employee connection and well-being. The estimated salary is $117,456 to $146,819 annually.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field.
At least 8 years of progressive Human Resources experience.
At least 3 years of supervisory experience managing HR professionals.
Experience supporting employee relations, performance management, employee engagement, and HR operations.
Demonstrated success leading cross-functional HR initiatives.
Proficiency in HRIS systems and Microsoft Office, including Excel, Word, PowerPoint, Outlook, and Teams.

Nice To Haves

PHR or SHRM-CP certification.

Responsibilities

Provide strategic guidance and support to managers and employees on a broad range of HR matters.
Partner with Benefits, Payroll, Compensation, Talent Acquisition, Learning & Development, and Organizational Development to align HR processes, programs, communications, performance management, onboarding, leadership development, workforce capabilities, and training.
Support and lead HR projects, represent HR in organizational initiatives, and support execution of HR strategy.
Document internal processes and procedures for cross-training, backup coverage, and business continuity.
Assist with change management to support adoption of new programs and policies.
Lead, coach, and develop the HR team; establish performance expectations, support professional development, and foster accountability and service excellence.
Oversee the Employee Relations Program and ensure consistent, fair, and timely case management.
Provide guidance on complex employee relations matters, partner with Legal and HR leadership on risk assessment and investigations, and serve as an escalation point for sensitive employee concerns.
Lead and resolve complex employee relations matters, including investigations, conflict resolution, and policy interpretation.
Coach leaders on fair, consistent, and culturally aligned decision-making, and partner with Learning & Development on training that builds manager capability and supports consistent application of HR policies and practices.
Identify employee relations trends and recommend proactive solutions to improve employee experience and reduce risk.
Manage the interactive process for ADA and other accommodation requests, as well as return-to-work oversight, in collaboration with Benefits; maintain documentation and ensure compliance with federal and state requirements.
Oversee HR's involvement in company-wide engagement initiatives and events, and lead programs that strengthen culture, recognition, and employee connection.
Partner with leaders to enhance employee experience through communication, innovative practices, and inclusive experiences.
Analyze employee feedback and recommend actions to improve engagement and organizational effectiveness.
Promote a cohesive employee experience across remote, hybrid, and multi-state workforces.
Oversee guidelines for flexible work arrangements and ensure alignment with performance expectations, cultural standards, and multi-state regulatory requirements.
Oversee the Employee Assistance process and coordinate responses during employee crisis situations.
Oversee daily HR operations and employee lifecycle processes, partnering with Payroll, Benefits, Talent Acquisition, and Compensation to deliver HR programs and services from onboarding through offboarding.
Lead development, implementation, and communication of HR policies, controls, procedures, and governance practices.
Own and maintain the employee handbook, including periodic reviews, updates, stakeholder alignment, and organization-wide communication.
Ensure HR policies, handbooks, and practices are compliant, consistently applied, and scalable across a multi-state remote and hybrid workforce.
Develop communications, education, and awareness initiatives that promote understanding and adherence to HR policies, programs, and expectations.
Partner with HR leadership to implement process improvements, operational efficiencies, and employee experience enhancements.
Collaborate with Legal, Risk, First Line of Defense, Audit, and other stakeholders on control environment, audit readiness, budget process, compliance initiatives, and complex employee matters.
Monitor, analyze, and report HR metrics, trends, and risk indicators to support decision-making and continuous improvement.
Maintain expertise in federal, state, and local employment laws and regulations and ensure ongoing compliance and risk mitigation.