Senior Manager, HRSC Benefits and Leave Administration

Bright Horizons•Newton, MA

2d•$107,000 - $120,000•Remote

About The Position

The Senior Manager, HRSC Benefits & Leave Administration, provides strategic leadership and operational oversight for the Benefits and Leave Administration function within the Human Resources Service Center. This role leads a team of Benefits and Leave Specialists and is accountable for service delivery, compliance, operational excellence, customer experience, and achievement of departmental goals and performance metrics. The Senior Manager drives a culture of accountability, continuous improvement, and service excellence through strong leadership, coaching, talent development, and performance management. This role serves as a key partner to Total Rewards, HR leadership, Payroll, Legal, Compliance, and external vendors to ensure effective administration of benefits and leave programs while identifying opportunities to improve processes, reduce risk, and enhance the employee experience.

Requirements

7 years Experience in benefits and leave administration
3 years Leadership/management experience in HR or benefits
Ability to multi-task, prioritize, and manage time effectively
Working knowledge of SaaS-based HR/Recruiting/Payroll/Time & Attendance solutions (Workday, CSOD, Kenexa, Workforce Solutions)
Demonstrated proficiency of Microsoft Office Suite products: Excel, Word, Powerpoint
Working proficiency in using AI tools like Copilot, Chat GPT
Experience with HR Case Management tools (Service Now, Salesforce, Halo)
Bi-lingual

Nice To Haves

Bachelors Degree

Responsibilities

Lead, develop, and inspire a high-performing team through effective coaching, mentoring and talent development
Utilize workforce metrics, dashboards, and operational reporting to proactively manage team performance and address trends, risks and gaps.
Provide strategic recommendations based on trends, analytics, customer feedback, and organizational priorities
Ensure compliance with applicable federal, state, and local regulations governing benefits and leave administration, including FMLA, ADA, COBRA, ERISA, and related requirements
Establish and monitor controls, audit practices, and quality assurance processes to mitigate operational and compliance risk
Serve as escalation leader for complex employee, vendor, and regulatory matters requiring advanced judgment and decision-making in collaboration with the appropriate COE
Oversee the administration and compliance of leave of absence programs and various employee benefit programs such as group insurance, life, medical and dental, accident and disability insurance, flexible spending, etc.
Establish clear performance expectations and accountability measures for team members, ensuring achievement of productivity, quality, compliance, and customer experience goals
Ensure the teams have regular job specific training including but not limited to regulatory changes/requirements, internal BH procedures and processes, service delivery process, system required training, and any job specific skill development to ensure teams are fully proficient
Collaborate with leadership to ensure our service delivery model supports our department goals and partners on ways to optimize our operating model that serve all teams within the HRSC
Hold direct supervisors accountable to adhering to policy, procedures, documentation standards, and service commitments