Senior Manager, HR Technology Services
About The Position
The Senior Manager, HR Technology Services is responsible for the operational management, support, and continuous improvement of SAP SuccessFactors and related HR technology services. Reporting within the Infrastructure & Operations organization, this role serves as the primary liaison between Human Resources, Technology, and third-party service providers to ensure the stability, performance, security, and ongoing enhancement of HR technology solutions. This position owns the day-to-day relationship with the managed service provider (MSP) supporting SAP SuccessFactors administration, configuration, support, and break-fix activities. The role ensures business requirements are translated into scalable technology solutions while maintaining operational excellence, governance, and service quality. This is a great opportunity for candidates who are looking for the opportunity to lead the operational strategy and continuous improvement of a critical enterprise HR technology platform while serving as a trusted partner to both HR and Technology leadership. The position combines service management, vendor oversight, governance, and strategic stakeholder engagement in a highly visible enterprise environment.
Requirements
- Strong experience supporting SAP SuccessFactors in an Administrator, Analyst, Service Manager, Product Owner, or similar capacity.
- Experience managing third-party service providers and outsourced application support models.
- Strong understanding of HR business processes including: Employee Lifecycle Management, Recruiting & Talent Acquisition, Learning Management, Talent Management, Organizational Management.
- Experience with enterprise application support and IT service management practices.
- Working knowledge of: Identity Management, Role-Based Security, Integrations, Workflow Administration, SaaS Application Management.
- Strong stakeholder management, communication, and vendor management skills.
- Experience working within complex, matrixed, and global organizations.
- Authorization to work in the U.S. without current or future visa sponsorship.
Nice To Haves
- Preferred SAP SuccessFactors Certification
- Preferred experience: ServiceNow, Microsoft Entra ID, Identity Management Solutions, Managing Global MSP, ITIL certs or experience, HRIS SaaS
Responsibilities
- Serve as the primary technology relationship manager for HR, including Global Talent Acquisition and People Operations.
- Provide operational oversight of SAP SuccessFactors and related HR technology services.
- Partner with HR stakeholders to understand business priorities, process requirements, and enhancement opportunities.
- Coordinate and prioritize system enhancements, configuration requests, and production support activities.
- Ensure technology solutions effectively support employee lifecycle, recruiting, talent management, learning, and organizational processes.
- Act as the primary point of accountability for the managed service provider supporting SAP SuccessFactors.
- Manage vendor performance against SLAs, operational metrics, and contractual commitments.
- Coordinate break-fix support, configuration changes, release management, and platform enhancements.
- Facilitate issue resolution and escalation management between business stakeholders and service providers.
- Lead recurring service reviews and operational governance meetings.
- Ensure stable, secure, and reliable operation of SAP SuccessFactors and related integrations.
- Partner with Infrastructure & Operations teams responsible for identity management, access provisioning, security, and enterprise integrations.
- Support change management, testing coordination, release planning, and production deployments.
- Monitor service performance, issue trends, user adoption metrics, and continuous improvement opportunities.
- Maintain system documentation, operational procedures, and support processes.
- Support compliance, audit, security, and data governance initiatives.
- Ensure proper controls for user access, role-based permissions, and HR data protection.
- Coordinate with Identity Management and Security teams regarding employee lifecycle provisioning and deprovisioning.
- Participate in risk assessments, audits, and governance reviews.
Benefits
- health insurance
- 401(k)
- paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
