Manager, Technology Services

ModMed•Remote-FL, FL

1d•Hybrid

About The Position

This role is designed to lead and empower a high-performing technical delivery team while driving the end-to-end execution of complex interface projects. By managing key operational dashboards, cross-functional relationships, and vendor governance, the position ensures complete transparency, proactive risk mitigation, and swift resolution of client escalations. Ultimately, it optimizes team productivity and elevates delivery standards through resource stewardship and the strategic integration of AI and automation workflows.

Requirements

Bachelor’s degree in Computer Science, Health Informatics, Information Systems, or equivalent practical leadership experience required.
3+ years of direct supervisory experience leading and mentoring technical delivery teams of 5 or more individual contributors (engineers, analysts, or integration specialists).
5+ years of overall experience leading complex integration, interface, or technical service initiatives from inception to rollout.
Proficiency in HL7 (V2/V3), FHIR, CDA, or industry-specific data interchange protocols.
Foundational understanding of cloud platforms (AWS, Azure, GCP) and deployment pipelines to oversee cross-functional cloud issues.

Nice To Haves

PMP
HL7
FHIR
Change Management
Healthcare Leadership

Responsibilities

Manage, mentor, and motivate a high-performing technical delivery team.
Foster a culture of accountability, continuous learning, and professional growth in alignment with the core pillars of "How We Roll".
Lead complex interface initiatives, ensuring project milestones are met on time and to specification.
Identify opportunities to improve interface processes and internal tooling to enhance technical efficiency.
Implement and manage operational dashboards to track KPIs.
Proactively identify potential risks, address bottlenecks, and provide timely escalation and visibility to leadership regarding project statuses to avoid uncommunicated deadlocks.
Act as the primary point of contact for complex client escalations.
Coordinate swift issue resolution by working effectively with cross-functional teams, including Cloud, Engineering, Project Management, Customer Success, Support, Product, and Training teams.
Ensure accountability by proactively escalating stalled projects and maintaining rigorous audit standards for third-party delivery timelines and quality.
Build strong relationships across the organization to align departmental goals with broader business objectives.
Actively audit and hold third-party partners accountable to clear delivery timelines and quality standards.
Champion the strategic adoption of AI and automation tools across the team.
Identify high-impact, repetitive workflows suitable for automation and lead the implementation of AI-driven solutions to streamline delivery, reduce manual toil, and optimize team productivity.

Benefits

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account
Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities
Dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch
Treadmill workstations
Zen, and wellness rooms within our BRIC headquarters