Senior Manager, HR Operations

Druva•Santa Clara, CA

5d•$181,000 - $253,667

About The Position

Druva is a leader in cloud-native solutions for data security and cyber resilience. The HR Operations function at Druva acts as the engine supporting the People team, focusing on creating seamless employee experiences by breaking down silos between HR, Payroll, IT, Legal, and Finance. This role is responsible for delivering operational excellence across the employee lifecycle, ensuring compliance, data integrity, process scalability, and an exceptional employee experience within the U.S. HR Operations. The Senior Manager, HR Operations will oversee key operational functions including U.S. benefits administration, HR compliance and audits, Workday data governance, U.S. immigration, onboarding, HR transactions, and employee lifecycle processes. This leader will manage one HR Operations Analyst and collaborate closely with various internal teams and global HR Operations to deliver seamless, compliant, and scalable HR services. This is a hands-on leadership role for an individual who excels at process improvement, leveraging technology, solving complex operational challenges, and creating positive employee experiences in a fast-paced, global environment.

Requirements

Bachelor's degree in Human Resources, Business Administration, or related field.
8+ years of progressive HR Operations experience in a high-growth or technology-focused environment.
3+ years of people leadership or management experience.
Strong hands-on experience with Workday HCM and HR technology platforms.
Experience with Workday business processes, reporting, data management, and process optimization.
Significant experience supporting U.S. HR operations across the employee lifecycle.
Strong knowledge of U.S. benefits administration and compliance.
Hands-on experience managing U.S. immigration programs and partnering with immigration counsel.
Experience leading HR compliance programs and audit activities.
Demonstrated success designing and improving HR operational processes.
Strong understanding of federal, state, and local employment laws and regulations.
Exceptional project management and organizational skills.
Is highly hands-on and enjoys solving operational challenges.
Takes initiative and proactively identifies opportunities for improvement.
Balances strategic thinking with operational execution.
Has exceptional attention to detail and a passion for data accuracy.
Thrives in a fast-paced, evolving environment.
Builds strong cross-functional partnerships and influences effectively across all levels of the organization.
Leverages technology and automation to simplify work and improve employee experiences.
Demonstrates excellent analytical, problem-solving, and project management skills.
Has a strong customer-service orientation with a focus on employee experience.
Is comfortable operating in ambiguity and building scalable solutions.
Can design, document, and implement sustainable HR processes and operating models.
Maintains a global mindset while ensuring local compliance and operational excellence.
Leads through change and fosters a culture of continuous improvement and accountability.

Responsibilities

Lead the day-to-day execution and continuous improvement of U.S. HR Operations across the employee lifecycle, including onboarding, employee changes, benefits administration, leaves of absence, immigration support, and offboarding.
Deliver a best-in-class employee experience through efficient, employee-centric HR processes and service delivery.
Develop and maintain scalable, compliant HR operational processes that support organizational growth.
Establish and monitor operational KPIs, service levels, and process effectiveness metrics.
Drive continuous improvement initiatives focused on automation, standardization, and operational excellence.
Create, document, and maintain HR operational playbooks, standard operating procedures, and process documentation.
Manage and develop one HR Operations Analyst, fostering a culture of accountability, customer service, collaboration, and continuous improvement.
Partner closely with the Sr. HR Workday Analyst to optimize Workday HCM and HR business processes.
Ensure data integrity, governance, and consistency across Workday and HR systems.
Identify opportunities to automate and streamline HR processes through technology.
Support Workday releases, testing, enhancements, and business process improvements.
Partner on HR reporting, dashboards, and people analytics to support business and HR leadership.
Leverage data and insights to identify trends and drive operational decision-making.
Champion data quality standards and governance across HR Operations.
Lead and continuously improve the U.S. onboarding experience to ensure a seamless transition for new hires.
Partner with Talent Acquisition, IT, Payroll, Facilities, and hiring managers to deliver an exceptional onboarding experience.
Support key employee lifecycle moments through efficient and employee-focused HR operations.
Identify opportunities to improve employee experiences through process simplification and technology.
Oversee U.S. HR compliance programs and operational controls.
Ensure compliance with federal, state, and local employment laws and regulations.
Maintain HR policies and employee handbook updates in partnership with Legal.
Lead HR audit readiness efforts and support internal and external audits.
Manage I-9 compliance, document retention, and employee records management.
Monitor regulatory changes and implement necessary process and policy updates.
Partner with Legal and internal stakeholders on employment-related compliance and risk mitigation.
Manage the company's U.S. immigration programs, including H-1B, L-1, PERM, and employment-based permanent residency processes.
Serve as the primary HR liaison with external immigration counsel.
Partner with employees and managers throughout the immigration lifecycle.
Ensure compliance with immigration regulations and documentation requirements.
Monitor legislative and regulatory developments and assess organizational impacts.
Partner closely with the Total Rewards team to support administration of U.S. health and welfare, retirement, wellness, and leave programs.
Ensure operational excellence for benefits transactions, qualifying life events, and employee support.
Support annual benefits planning, open enrollment, and employee communications.
Collaborate with brokers, vendors, Payroll, and internal stakeholders to resolve issues and improve processes.
Ensure compliance with ERISA, ACA, COBRA, HIPAA, FMLA, and related regulations.
Analyze operational trends and recommend process improvements.
Build strong partnerships with Total Rewards, Payroll, IT, Legal, HR Business Partners, Talent Acquisition, Finance, and business leaders.
Partner with global HR Operations teams to align processes and share best practices while meeting U.S. regulatory requirements.
Serve as a trusted advisor on HR operational matters.
Support organizational initiatives, acquisitions, reorganizations, and change management activities.
Drive alignment between HR programs, systems, and operational processes across the organization.