Senior Manager, HR Operations - Dollywood Parks & Resorts - Exempt

All Career•Pigeon Forge, TN

1d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Senior Manager for HR Operations who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Senior Manager for HR Operations will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Senior Manager, HR Ops is responsible for ensuring that all HR policies, practices, and procedures comply with local, state, and federal employment laws and regulations. This role involves developing compliance programs, conducting audits, monitoring legal changes, providing training, managing risks, and investigating violations. The Senior Manager, HR OPS also focuses on administering employee benefits programs, ensuring compliance with government regulations, and tailoring plans to meet individual host needs. This role requires strong communication, organizational, and analytical skills, along with a deep understanding of benefits laws and regulations. Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

External Candidates Must be 18 years of age
Minimum of five years’ experience in HR leadership with a proven track record with a company with at least 1000 employees
Two years’ experience in directly supervising 3 – 5 employees
Clear understanding of all applicable labor laws
College degree required. Degree in human resources, organizational development or business preferred
Working knowledge of word processing and spreadsheet software required
Theme Park experience preferred
Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Internal Candidates Minimum of three years’ experience directly supervising 5 – 10 employees
Strong reading, writing and speaking skills
Working knowledge of word processing and spreadsheet software required
Demonstrated knowledge of corporate and company policies and procedures
Demonstrated ability to fairly resolve employee concerns and fairly administer appropriate discipline
College degree required. Degree in human resources, organizational development or business preferred
Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Strong skillset with Microsoft Office, Workday and UKG preferred
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must be able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities

Nice To Haves

Theme Park experience preferred

Responsibilities

Oversee the following Human Resource functions for all Dollywood properties (including shared services for DW resorts)
Select, train and supervise the following direct reports: Employee Relations Manager Compensation & Benefits Manager
Develop, implement, and monitor strategy for all HR compliance programs and policies
Lead and programs to ensure compliance with federal, state, and local employment laws and regulations
Direct team regular audits and assessments to identify and mitigate compliance risks
Provide guidance and training to HR staff and leadership on Host and compliance-related matters
Oversee the investigation and resolution of compliance issues and complaints
Collaborate with business partners and hosts to determine the best people strategies in line with our culture and values
Maintain up-to-date knowledge of industry trends and regulatory changes
Collaborate with legal counsel and external partners
Develop and implement strategy for HR’s role in payroll processing for all hosts, ensuring accuracy and compliance with federal, state, and local regulations
Develop and implement payroll and benefits policies and procedures at the property level, including regular audits of payroll and benefits records to ensure compliance and identify areas for improvement
Collaborate with HR, Finance, and other departments to ensure seamless integration of payroll and benefits processes
Direct strategies to manage and resolve complex employee relations issues, including investigations and disciplinary actions
Monitor and analyze employee relations trends and metrics to identify areas for improvement
Promote a positive and inclusive workplace culture
Work collaboratively with the entire HR Team to achieve common goals and assist with team functions and responsibilities
Ensure compliance with all applicable labor laws
Ensure compliance with corporate and property policies and procedures
Prepare and adhere to annual budgets
Routinely serve as HR Person-in-charge of HR operations and Park 1 for Dollywood theme park
Review, analyze, and interpret HR data to identify trends, measure the effectiveness of HR initiatives, and provide actionable insights to improve employee engagement, retention, and overall organizational performance
Act as in-house support to other operating teams to provide coaching, instruction, and advice in resolving host issues, and corrective actions, while ensuring consistency and fairness with all hosts
Be an advocate for our hosts to ensure fair and consistent treatment by management in the workplace
Utilize HRIS systems and data to improve efficiency and effectiveness of HR function
Ensure all personnel records are complete, accurate and compliant with HFE record and retention procedures
Contribute to maintenance and review of company policy manuals
Responsible for hourly host compensation review and recommendations
Design, review and update Human Resources forms
Coordinate the design and ordering of host ID’s, nametags, and other functional supplies as needed
Routinely serves as HR Person-in-charge of HR operations
Routinely serves as Dollywood Park 1 Management reserves the right to change and/or add to these duties at any time