Senior Manager, HR Operations

The Institutes • Malvern, PA

12h • Hybrid

About The Position

The Institutes are committed to providing customer-first innovative solutions that best empower risk and insurance professionals to help those in need. We have an excellent opportunity for a Senior Manager of HR Operations, who will be responsible for leading and optimizing HR operational processes to ensure efficiency, compliance, and a positive employee experience. This role oversees HR service delivery, systems, and policies, driving continuous improvement and alignment with organizational goals.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• 8+ years of progressive HR experience, with at least 3 years in a leadership role.
• Strong knowledge of HR operations, compliance, and HRIS systems.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with HR technology platforms
• Familiarity with AI-powered HR tools and predictive analytics for workforce planning

Nice To Haves

• Project management and process improvement certifications (e.g., Six Sigma) are a plus.

Responsibilities

• Manage end-to-end HR operations including payroll, benefits administration, employee data management, and compliance.
• Ensure adherence to labor laws, company policies, and regulatory requirements.
• Identify and implement process improvements to enhance efficiency and accuracy in HR services.
• Integrate AI-driven tools and analytics into HR processes to improve decision-making, enhance employee experience, and optimize workflows.
• Ensure ethical and compliant use of AI in HR operations, including bias mitigation and data privacy.
• Leverage HR technology and automation to streamline workflows.
• Lead and develop the HR Generalists / HR Business Partners, fostering a culture of accountability and excellence.
• Provide guidance and support for complex employee relations and operational issues.
• Oversee HRIS administration and ensure data integrity.
• Generate and analyze HR metrics to support strategic decision-making.
• Partner with Generalists/HR Business Partners and other departments to deliver seamless HR services.
• Act as a point of escalation for operational challenges and resolve issues promptly.

Benefits

• 401(k) plan with company contribution up to 16%
• Generous time off package that includes paid vacation, personal, sick and holidays
• Paid maternity and parental leave
• Tuition reimbursement
• Medical, dental, vision and prescription coverage
• Free lunch every day when working on campus, onsite fitness center, and a beautiful 1.25 mile walking path

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level