Senior Manager, HR Communications

Royal Caribbean Cruises Ltd•Miami, FL

2d•Onsite

About The Position

Royal Caribbean Group’s Human Resources Team is hiring a full-time Senior Manager, HR Communications. The role is onsite in Miami, Florida, and reports to the Director, Product Management. The Senior Manager develops and executes global internal communication strategies that support organizational initiatives and shipboard workforce operations. The role creates targeted messaging for crew members and vendors worldwide and serves as a key liaison among senior leadership, shipboard teams, planning, scheduling, and logistics functions. It provides strategic guidance to leadership for informed decision-making, with attention to crew impact and risk mitigation. The position also manages HR communication platforms, oversees knowledge articles for crew members and HR Centers of Excellence, and creates and distributes operational communications for transformational programs. Applicants must be legally authorized to work where the position is based. Immigration or work-visa sponsorship is not available now or in the future.

Requirements

Bachelor’s degree in human resources, business, communications, or a related field.
15+ years of experience in strategic communication, stakeholder engagement, or related roles, with proven success working with senior leadership.
10–15 years of experience leading complex, multi-year, global projects, preferably within a corporate environment.
Proficiency in SharePoint, MS Project, Visio, and the MS Office Suite.
Ability to work autonomously and influence others and build relationships at all levels.
Excellent communication, facilitation, and presentation skills.
Demonstrated ability to foster teamwork and drive organizational alignment.
Strong analytical and problem-solving capabilities, including effectiveness in dynamic, ambiguous environments.

Nice To Haves

Project management certification (PMP/Agile); strong knowledge of project management methodologies.
Prior experience working within a global HR or organizational function.

Responsibilities

Develop and implement global HR Operations communication strategies to support workforce planning and staffing across the fleet.
Provide expert guidance on internal communication, ensuring messaging aligns with business objectives and enhances the crew experience.
Influence strategic and operational decisions by identifying requirements and resource needs and supporting successful communication initiative rollouts.
Collaborate with senior leaders to define communication needs, develop solutions, and assess effectiveness to identify areas for improvement.
Support executive leadership with high-level communications, including regular updates to operations and shipboard teams.
Lead issues management and crisis communication efforts, ensuring clarity and consistency.
Partner with the crew communication team to coordinate crew-specific messaging and engagement initiatives.
Create presentations, talking points, and messaging for senior management to communicate organizational changes and strategic priorities.
Oversee HR Operations communication platforms, ensuring content accuracy and relevance.
Lead the HR Ops communications team responsible for platform content, crew support articles across HR Centers of Excellence, and global messaging distribution.
Perform other duties as assigned.