Senior Manager, GTM Business Systems

Hyperproof

8h•$131,000 - $187,000•Remote

About The Position

As we scale our go-to-market operations, we need a systems leader who can own the systems architecture that powers the Hyperproof GTM Engine: from lead to close, to renewal to general customer success. We are hiring a Senior Manager, GTM Systems to work within our Business Operations team. This role reports to the Director, Business and Revenue Operations and will work closely with them to define the business systems strategy, including optimization of existing tools and roadmap planning. This leader will bring discipline and rigor to our approach to building systems, processes and workflows around Salesforce and other integrated systems. North Star: Systems that are reliable, well-documented, and require minimal manual intervention, even as complexity grows.

Requirements

6+ years of Salesforce Strategy experience with demonstrated progression into systems architecture and advanced technical skills, not just administration.
Experience with at least 3, in addition to SFDC, of our named tools at the bottom of the JD.
Advanced knowledge of Salesforce Flows
4+ years managing multiple systems including integrations between CRM, Marketing, BI, etc.
Experience gathering requirements and facilitating meetings with stakeholders to define use cases and needs of stakeholders
Experience leading application implementations.
Track record of eliminating data quality issues at scale
Experience with Lean Data or similar lead routing tools
Bachelor's degree in Business Administration or Information Technology or equivalent professional experience.
Deep understanding of Sales and SAAS business model including PLG and ABM
Hands-on CPQ experience required; Nue preferred.
Coachable, fast learner who can pick up new skills and processes quickly
Detail-oriented, taking into consideration each moving part of the system before taking action or recommending a solution
A growth mindset toward AI and emerging technologies — willing to test, learn, and iterate rather than waiting for perfect solutions.
Outstanding communication skills, curiosity, and a helpful mindset.
A user-centric, empathetic approach to introducing systems change
The ultimate team player that people can rely on to deliver, be helpful and be accountable for results.

Nice To Haves

Nice to have: experience with Intercom and SPIFF

Responsibilities

Be the thought partner for the Director of Business and Revenue Operations. Be the right hand in pushing our operational efficiency forward.
Own a structured intake and prioritization process for systems requests. Independently evaluate whether a requested change is valid, needed, and properly scoped or whether it needs to be escalated to Business Operations Leadership. Communicate decisions, trade-offs, and timelines transparently to stakeholders.
Co-own the business systems roadmap with the Director of Business Operations. Evaluate, recommend, and prioritize optimization opportunities, new tool implementations, and architectural changes.
Architect the integration and data flow strategy across the revenue tech stack, with Salesforce as the system of record. Own the technical vision for how systems connect.
Lead/PM all large business systems implementations, including requirements gathering, vendor/tool evaluation, Agile delivery, and go-live. You get a say in whether a tool is a good fit before we commit.
Serve as the primary administrator for all tools in the business operations stack. Own implementations, configurations, and day-to-day operational support.
Own or partner on critical workflows such as; lead routing, attribution, account hierarchy, CPQ and order management, and auto-renewals.
Maintain all integrations with minimal downtime or errors. Leverage APIs for data exchange and user auto-provisioning across the stack.
Ensure all systems meet Hyperproof standards: no duplicates, seamless data flow, and consistent setup across environments.
Maintain the RevOps sprint cadence, checkpoints, and release calendar. Consistently meet deployment deadlines.
Hands-on CPQ ownership. We are completing a Nue CPQ re-implementation and this will be a primary focus during onboarding.
Create and maintain comprehensive systems documentation: technical maps, field libraries, integration documentation, and change logs. All system changes require documentation for education and compliance before release.
Own the data governance framework, including defined data owners, quality standards, SLAs, and escalation paths.
Own security settings across all tools: user access reviews, permission configurations, and customer data protection. Understand requirements across EU, FedRAMP, and additional audit frameworks relevant to Hyperproof’s use case.
Review and validate security configurations on a regular cadence, with documented evidence.
Identify and pilot AI-powered enhancements across the business systems stack (e.g., AI-driven data enrichment, intelligent automation). Bring recommendations to Business Operations Leadership with clear business cases and measurable outcomes.
Stay current on AI capabilities within Salesforce and adjacent tools. Proactively assess how emerging features can reduce manual effort or improve data quality.

Benefits

Annual compensation reviews + equity
Unlimited PTO: strongly encouraged to unplug and recharge
Health: coverage for medical, dental, and vision - employee and dependents
401K, which vests immediately, complete with a 4% company match
12 weeks of Parental leave and 1 year free diapers and wipes with Honest
Annual company in-person events and quarterly in-person connects
$500 home office stipend - at the time of hire. Any additional home office needs are requested as needed.
$100 quarterly paid wellness stipend
Pet insurance discount
Slack channel notifications turn off after 5 pm based on your time zone
Two Hypercharge weeks of rest where we close company-wide (July & Dec)