Senior Business Systems Analyst-GTM

Zscaler•Dallas, WA

18h•Hybrid

About The Position

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Senior Business Systems Analyst to join our team. This is a Hybrid role based in San Jose, CA or Bellevue, WA (3 days in office), reporting to the Director, CRM & PRM Applications in the IT Business Apps department. In this pivotal role, you will act as a strategic link between business goals and technical execution, leading the design and delivery of scalable Sales Cloud solutions. You will partner deeply with cross-functional teams to translate complex GTM requirements into high-impact systems that drive efficiency and growth.

Requirements

Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
5+ years of IT experience including the software development life cycle or equivalent experience
3+ years of hands-on experience with Salesforce.com Sales Cloud platform
Experience gathering requirements, designing business processes, and implementing Salesforce solutions for sales and partner management
Demonstrated ability to drive projects with cross-functional and globally distributed teams
Strong analytical, data-driven, communication, and organization skills; able to provide occasional after-hours support for critical issues as needed

Nice To Haves

Experience with GTM Planning, Qualification, Activity Management or similar sellers-related tools, and integrating them with Salesforce platform
Background in Account and opportunity management, or building scalable lead to opportunity business processes
Experience delivering AI-enabled workflows using Salesforce capabilities such as Einstein or Agentforce, or other AI tools

Responsibilities

Serve as a process and systems leader with deep ownership of how GTM strategy is operationalized across tools
Coordinate and facilitate discussions with key business stakeholders to define business and systems goals, prioritizing requirements, and ensuring clarity of deliverables
Partner with cross-functional stakeholders to understand business needs, translate them into functional and technical designs, and handle intakes and troubleshooting in a timely manner
Design and orchestrate agentic workflows, scalable, intelligent solutions that automate sales processes and optimize GTM operations
Lead and guide offshore and onshore teams through the end-to-end implementation, evolution, and optimization of GTM process and workflows in Salesforce and other GTM tools