About The Position

This role is responsible for overseeing process and capability development efforts, leading complex analysis, and managing change for seamless execution. The role manages a team of individual contributors and/or managers, sets performance goals, and ensures all solutions meet/exceed quality standards while complying with regulations. The role stays updated with trends, monitors performance, and engages with stakeholders to identify improvement areas fostering a culture of excellence and innovation.

Requirements

  • Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
  • Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in business operations, business process improvement, change management, or a related field.

Nice To Haves

  • Project Management Professional (PMP) Certification
  • Certified Sales Operations Professional (CSOP)

Responsibilities

  • Develops and aligns process and capability development strategies with the organization's overall strategic goals.
  • Manages a team of individual contributors and/or managers, setting team goals, providing mentorship, and assessing team performance.
  • Leads complex process analysis efforts to identify areas for improvement and innovation, developing strategies and monitoring the impact on the organization’s performance.
  • Oversees capability assessments to identify gaps and opportunities for development ensuring alignment of efforts with the organization’s strategic priorities.
  • Develops and executes change management strategies to ensure successful process improvements and capability enhancements.
  • Allocates resources, sets priorities, and monitors project performance while ensuring projects are delivered on time and within budget.
  • Leads data collection and analysis to measure process and capability performance and uses insights to guide decision-making.
  • Oversees quality assurance efforts to ensure products or services consistently meet or exceed quality standards and customer expectations.
  • Identifies and assesses potential risks associated with process changes, capability development, and strategic initiatives and implements mitigation strategies.
  • Ensures that processes and capabilities comply with relevant industry regulations, standards, and best practices.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term/short term disability insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave
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