Senior Manager, Global Tracking

Material•Los Angeles, CA

8d•$74,000 - $85,000•Hybrid

About The Position

This role is to be based near one of our offices in Los Angeles, New York City, or Austin. (Hybrid) We turn customer challenges into growth opportunities. Material is a global strategy partner to the world’s most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences. We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed engagement and growth for the companies we work with and transform relationships between businesses and the people they serve. As a Senior Manager, Global Tracking, you will have a passion for client management and a desire to lead. As a mid-level leader, you’ll wear many hats—you’ll conduct research, manage projects, and mentor your team—while working closely with Fortune 500 clients and in partnership with department leaders. We believe you’re only as strong as your team, and we’re looking for a new team member who is energized by growing, developing, and inspiring others! Here you will set your sights on personal and group development—whether that means growing your team, becoming a director, or running your own pod. Your success is our success.

Requirements

You have a bachelor’s degree and 4-7 years of professional experience in a related field
Willing to coordinate and lead daily team activities
Able to provide immediate supervision to direct reports which includes assigning tasks, checking work and maintaining schedules
Willing to spend a portion of your time performing the work of those you supervise
You want to grow your career as a manager—maybe you’ve managed a bit in the past and hope to continue building that skill.
You’ve conducted market research, your curiosity and determination to dig in to understand an occurrence or observation and draw out rich insights, and you double-check the details.
You have the passion to experiment outside of your comfort zone, especially when it makes your team stronger and helps you all learn.
You thrive in collaboration with others and can also self-motivate and self-manage when the job calls for it.
You understand that managing sometimes means taking on a range of different tasks to help the group succeed.
You thrive in adhering to detailed processes and are detail oriented
Possess basic SPSS skills
You keep your team and projects on track. You have passion and skills for prioritizing, delegating, and sticking to a timeline, and when priorities shift, you have the confidence to make strategic decisions and manage multiple projects and deadlines at once.
You’re an analytical, strategic problem solver with strong eye for business, and you want to keep stretching and developing those parts of your brain.
You know how to foster and create a delightful client experience, and you handle the ups and downs of client work with enthusiasm.
You’ve earned a Bachelor’s or Master’s in social sciences, business, economics, or a related field.

Nice To Haves

Experience with tracking methodologies preferred

Responsibilities

Act as a thought partner to our clients, educating them about every step of the process, while developing trust and building lasting relationships.
Advise direct reports and share responsibility for their growth and development.
Lead project activities while achieving excellent financial results.
Help lead long-term, large scale tracking engagements serving as the main point of contact for clients and internal stakeholders
Manage data collection, processing, tabulation, analysis, and reporting, and use your findings to translate complexity into compelling stories.
Strategize at a high level alongside other Material business leaders.
Influence and advise business decisions and learn and adapt to groundbreaking technologies that drive efficiency.
Work with the programming, design, data collection, marketing, and data science teams. With an abundance of internal resources, you’ll have the support you need to focus on your areas of expertise