Senior Manager, Global Supplier Performance & Metrics

Otsuka Pharmaceutical Co., Ltd.

3d • $134,615 - $201,250

About The Position

Otsuka is seeking a highly motivated, results-driven, and analytical professional to serve as the Senior Manager of Global Supplier Performance & Metrics. Reporting directly to the Associate Director, Global Supplier Performance & Metrics, this role is responsible for driving the day-to-day execution of supplier quality management strategies to ensure the quality, compliance, and reliability of external suppliers supporting Otsuka's global operations. The position partners closely with Global Quality, Technical Operations, Supply Chain, and external suppliers to maintain a robust supplier quality framework aligned with global GMP, GDP, and applicable regulatory requirements.

Requirements

• Bachelor’s degree in a scientific, engineering, or health-related discipline (e.g., Chemistry, Biology, Pharmacy, etc.) is required.
• A minimum of 5 years of progressive experience within the pharmaceutical, biopharmaceutical, or medical device industry, with a strong focus on quality assurance, supplier quality, or CMO management.
• Hands-on experience with TrackWise Digital is strictly required. Must possess deep proficiency in navigating, leveraging, and managing workflows/dashboards within the platform.
• Knowledge of global GxP regulations (FDA 21 CFR 210/211/11, EU GMP, EudraLex Volume 4, ICH guidelines Q7, Q9, Q10).
• Proven track record executing supplier audits as a lead or co-auditor, utilizing risk-based auditing methodologies.
• Strong capability to compile large data sets, identify systemic trends, and translate metrics into clear, actionable visual reports.
• Excellent written and verbal communication skills, with the ability to confidently present data summaries and risk assessments to management.
• Demonstrated ability to manage difficult conversations with external suppliers, successfully balancing regulatory compliance with healthy, collaborative business relationships.

Responsibilities

• Serve as a primary Quality point of contact for assigned critical external suppliers, contract manufacturing organizations (CMOs), and contract development and manufacturing organizations (CDMOs).
• Support Joint Steering Committees and Business Review Meetings. Deliver and present data-driven quality insights to ensure supplier operational decisions align with GMP compliance and Otsuka standards.
• Partner directly with supplier quality counterparts to monitor performance, address deviations early, and proactively prevent quality failures.
• Own the day-to-day collection, tracking, and analysis of standardized Global Supplier Quality metrics and KPIs. Maintain performance dashboards.
• Synthesize complex data sets into concise, clear quality performance reports. Draft presentations and updates for the Associate Director to support management-level decision-making.
• Monitor data for negative trends in supplier performance, escalating risks to leadership and executing approved mitigation strategies to safeguard global product supply.
• Coordinate and execute assigned audits within the global supplier audit schedule, ensuring robust evaluation of API manufacturers, drug product CMOs, packaging suppliers, and laboratories.
• Assist with the drafting, initial negotiation, and maintenance of global Quality Agreements, ensuring regulatory expectations and roles are clearly defined.
• Act as a hands-on support for TrackWise Digital supplier quality modules. Manage daily utilization including supplier profiles, audit logging, deviations, and CAPA tracking.

Benefits

• Comprehensive medical, dental, vision, prescription drug coverage
• company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance
• tuition reimbursement
• student loan assistance
• a generous 401(k) match
• flexible time off
• paid holidays
• paid leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior