Senior Manager Global Service Parts Strategy

Vertiv • Westerville, OH

19h

About The Position

The Senior Manager Global Service Parts Strategy is responsible for defining and driving the global strategy for service parts across all regions, with a mandate to grow revenue, improve availability, and optimize profitability of the aftermarket parts business. This role sits at the intersection of supply chain, sales, product engineering, and regional operations, translating a global vision into regionally executable plans. The ideal candidate combines strategic thinking with hands-on operational rigor and can influence cross-functional and cross-regional stakeholders without direct authority. This role requires strong collaboration across regions and functions, the ability to influence without formal authority, and a practical execution mindset. The ideal candidate will be comfortable translating strategic priorities into operating routines, performance measures, and field-ready enablement materials that support consistent execution across diverse global markets.

Requirements

• Bachelor's degree in business, Supply Chain, Engineering, or related field; MBA preferred.
• 10+ years of experience in service parts, aftermarket, supply chain, or related strategic roles, with at least 3–5 years in a leadership capacity.
• Demonstrated experience developing and executing strategy across multiple regions or global markets.
• Strong track record of driving revenue and margin growth in a part, aftermarket, or related B2B/B2C environment.
• Deep understanding of parts planning, inventory optimization, and distribution network design.
• Excellent executive communication and presentation skills; comfortable influencing senior stakeholders and boards.
• Strong analytical skills — able to build and interpret financial models, forecasts, and business cases.
• Experience working cross-functionally with sales, engineering, supply chain, and finance teams.
• Ability to travel domestically and internationally as business needs require; travel may be up to 25%.

Nice To Haves

• Strategic thinking with a bias toward execution
• Cross-cultural and cross-regional influence
• Commercial and financial acumen
• Change management and organizational alignment
• Data-driven decision-making
• Executive presence and stakeholder management

Responsibilities

• Develop and own the multi-year global service parts strategy, aligned to overall services and company growth objectives.
• Identify and prioritize growth opportunities across regions — new markets, underpenetrated segments, pricing optimization, and channel expansion.
• Set global standards and KPIs for service parts performance (fill rate, revenue growth, margin, inventory turns) while allowing for regional flexibility.
• Partner with sales and marketing to build go-to-market strategies for parts.
• Partner with NPDI team to ensure product release support strategic growth of parts business.
• Serve as the central point of alignment across regional service parts teams, ensuring consistent strategy execution while respecting local market dynamics.
• Build governance cadences (e.g., quarterly business reviews) to track regional performance against global targets.
• Identify and scale best practices across regions; resolve conflicts between global standardization and local needs.
• Own the service parts portfolio strategy, including pricing, obsolescence management, and end-of-life planning.
• Partner with product engineering to ensure new product introductions include a fully developed parts strategy from launch.
• Drive decisions on make-vs-buy, sourcing strategy, and supplier partnerships for parts.
• Define, monitor and improve key KPI for the global service parts business.
• Build and present business cases for strategic investments (systems, network changes, new offerings) to executive leadership.
• Report on strategy progress, growth metrics, and ROI to senior leadership.
• Act as a key liaison with regional GMs, service leaders, and channel/dealer partners.

Benefits

• Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
• OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Inclusion.
• VERTIV BEHAVIORS: Own it, Act with urgency, Foster a customer-first mindset, Think big and execute, Lead by example, Drive continuous improvement, Learn and seek out development, Promote transparent & open communication

What This Job Offers

• Job Type: Full-time
• Career Level: Senior