Senior Manager, Global Performance Management

Coca-Cola•Atlanta, GA

About The Position

Role Overview The Senior Manager, Global FM Performance is responsible for global governance, performance management, and accountability of workplace facilities management service providers, with primary emphasis on Coca-Cola’s strategic partnership with CBRE. This role ensures that vendors consistently deliver against defined outcomes, service levels, and contractual commitments across Coca-Cola’s global workplace portfolio. Acting as the enterprise owner of performance management, this role establishes the cadence, metrics, and forums that enable transparency, informed challenge, and continuous improvement—without assuming responsibility for day-to-day service delivery. Success in this role requires a strong background in facilities operations and performance management, enabling the Senior Manager to effectively evaluate what is working, what is not, and where optimization opportunities exist. The role leverages both quantitative data (KPIs, trends, benchmarks) and qualitative insights (operational judgment, field feedback, partner behavior) to drive better outcomes.

Requirements

Bachelor’s degree in Finance, Facilities Management, Engineering, Business, or a related field, or equivalent experience.
8+ years of experience in finance, data & analytics, performance management, facilities management, operations, or within complex portfolios.
Demonstrated experience managing performance in an outsourced FM model.
Strong understanding of facilities operations and service delivery dynamics.
Proven ability to use quantitative and qualitative data to evaluate performance.
Strong analytical, communication, and stakeholder management skills.