Senior Manager, Global Organizational Development

TTEC•Dearborn, MI

2d•Remote

About The Position

The Senior Manager, Global Organizational Development is responsible for employee engagement projects, leadership development design and delivery across the organization. This role is responsible for caring for the employee experience and building strong leaders who are aligned with our company values; therefore, a Values Champion is a must. The role will work closely with our talent acquisition teams and hiring managers to advise/consult on ways to identify leaders who exemplify servant leadership, creating a #cultureofservice. This role will support the lifeline of the employee and leadership experience – sourcing, hiring, onboarding, training, continued culture alignment, employee engagement, and growth opportunities. A successful Senior Manager is confident in an entrepreneurial environment, with the ability to bring in and build strong cross-functional relationships, lead diverse delivery team initiatives/projects, develop and execute practice initiatives and contribute to thought leadership.

Requirements

Bachelor's Degree in a relevant field (e.g. Human Resources, Business, Education, Psychology)
10+ years of work experience in a related field (Learning & Development, Talent Management, Leadership Development, Organizational Development)
7+ years of experience designing and facilitating high-impact leadership development solutions from strategy through to execution
Expert and dynamic presentation style with an ability to connect, inspire, and adapt content and conversations to any audience
Methodical approach to requirements gathering, project planning, stakeholder management, and change management
Strong attention to detail - you take a 'big picture' approach while still sweating the details
Ability to travel as needed (Percepta has offices globally)
Advanced consultative skills
Passion for learning with a growth mindset
Creative and innovative instructional design skillset with an interest to try new methods and approached
Ability to think strategically and analytically to develop relevant, effective recommendations
Excellent interpersonal skills
Strong time and priority management skills and an ability to juggle multiple projects at once across multiple time zones
Proficient in MS desktop applications and MS operating systems. Office suite (Word, Excel, PowerPoint, Outlook, Visio)
Ability to influence staff to Senior Management level to resolve issues and concerns raised and prioritize activities in a fast-paced and dynamic environment

Responsibilities

Plan and develop enterprise training programs i.e. Oracle Cloud, SP, etc.
Plan, organize, and oversee companywide DE&I efforts
Plan, organize, and oversee all employee onboarding (including internal promotions) activities post-offer, including, but not limited to Enboarder communications/workflows, Trainual curriculum, Week 1 facilitation, etc. Work with hiring managers to create customized experiences based on role
Plan, organize and oversee employee incentives programs i.e. Perci Perks (employee incentive program)
Oversee Percepta College – Percepta product owner for LMS
Create plan for organizational wide use and adoption
Develop learning programs for managers and above
Manage Employee Engagement Specialists and Leadership Development Specialists – development plans, coaching, daily support as needed
Subject matter expert (SME) on leadership roles – understand functions, leadership opportunities, and on-the-job training needed – focus on onboarding and leadership development for most functions – this will be a key initiative in first 90 days in the role
Company culture and values SME – find ways to weave in values and measure across the organization
Manage OD budget – this includes Leadership Development and Employee Engagement
Speak Up! Survey oversight – works with HR business intelligence and communications to deliver, analyze, and create action plans for improved employee experience
Consult with Talent Acquisition re: leadership hiring profiles, utilizing performance and values data available, assisting the company in making the best hiring decisions, internally and externally
Develop and Deliver Training Experiences
Design and deliver a consistent Leadership Foundations experience- focus on servant leadership, personal leadership style/commitment to team, Percepta values, communications and prioritization
Design and deliver a consistent Advanced Leadership experience – focus on coaching, staff development, company strategy, and communications (partner with Brand and Comms Manager on communications content)
Design and deliver Operational Just in Time content – this is process and job-related training at the operational supervisor level
Design and deliver annual leadership training workshop – may be a remote experience
Serves as coach to key leaders in the organization – Strategy, Values, and Culture Champion
Use project management methodology to define scope, timeline, costs, risks - project plans needed for all new launches and training workshops
Identify costs and manage budget for any leadership training needs
Evaluate and measure the results of leadership training programs
Delivery Train the Trainer to operational delivery partners
Identify when and where facilitator led training vs. e-learning provides the best learning experience – must be able to design both as needed
Partner with Brand Comms Manager to develop and distribute communications that support leadership initiatives