Senior Manager, Global Order Operations

Druva•Santa Clara, CA

About The Position

Druva is a market leader in fully managed SaaS data protection, offering cloud-native solutions to simplify cyber resilience challenges. They help organizations secure and recover data from ransomware, cyberattacks, and operational disruptions. Druva has been recognized as a Leader in industry reports such as the Gartner® Magic Quadrant™ for Backup and Data Protection Platforms, IDC MarketScape for Cyber-Recovery, and GigaOm Cloud Data Protection Radar. Customer validation is evident through strong Gartner Peer Insights ratings, high Net Promoter Scores (NPS), and top willingness-to-recommend results.

Requirements

Bachelor’s degree in Accounting or Finance
8+ years of software / SaaS experience in deal desk, order management, billing and accounts receivable operations experience preferred
4+ years of people managing experience preferred
Basic knowledge of revenue accounting is a plus
SFDC, Netsuite, SuiteSync and Stripe payment gateway experience preferred
Excellent computer skills with MS Office software, including Excel, Word, and PowerPoint
Solid planning and prioritization skills
Strong oral and written communication skills and customer service skills
Must be a team player, self-starter, and able to independently take ownership of assigned tasks
Demonstrates high energy and the ability to remain flexible to change priorities in a challenging and fast-paced environment, with an eagerness to learn and take on new challenges

Responsibilities

Responsible for all aspects of day-to-day operations to process orders with familiarity in using SFDC
Ensure orders are processed in a timely and accurate manner with minimal order discrepancies, collaborating with Sales, Sales Ops, and Entitlement teams as necessary
Review Sales related agreements to approve Orders properly, consistent with company policies
Partner with the Deal Desk team to structure deals and seek internal approval for non-standard billing requests
Adhere to order to cash related accounting policies, internal controls, and processes
Communicate roadblocks and order challenges and consult strategically to management
Collaborate in system implementation or enhancement projects and assist with UATs as needed
Engage cross functional teams as applicable to drive to resolution
Assist Managers in performing internal control procedures to ensure SOX compliance
Assist external audit team regarding all quarterly and annual audit requirements
Assist in executing an efficient and accurate accounting close and reporting process
Maintain and make improvement on documentation requirements
Participate in the development of metrics and system capabilities to better reconcile and report on global orders related data
Provide input for on-going development and improvement on systems and operation processes, enabling repeatable processes, scalability, and the support of new business initiatives
Prepare ad hoc analysis, when needed