Senior Manager, Global Commercial Operations

Digital Realty•New York, NY

1d•Onsite

About The Position

The Senior Manager, Global Commercial Operations plays a critical role in shaping and executing globally consistent commercial processes, policies, and decision‑making standards. This role partners closely with business leaders, cross‑functional teams, and the Head of Global Commercial Operations to ensure commercial decisions are transparent, well‑governed, and aligned with enterprise priorities. You will oversee end‑to‑end Investment Committee governance, strengthen commercial policy frameworks, streamline operational workflows, and provide analytical and organizational support to high‑priority initiatives across the business.

Requirements

Bachelor’s degree in business administration, Finance, Economics, Real Estate, Operations, or a related field; MBA or other advanced degree strongly preferred.
7+ years of professional experience, including 5+ years in investment banking, real estate, asset management, commercial operations, or business operations roles.
2+ years of experience in a leadership or manager‑level role overseeing cross‑functional and/or global teams in a multinational or multi‑regional environment.
Demonstrated success driving strategic initiatives, process improvements, and governance frameworks across commercial functions.
Strong understanding of real estate investment analytics and commercial operations, including sales operations, deal desk support, contract management, and compliance.
Proven ability to analyze complex financial and operational data and translate insights into clear, actionable recommendations for senior leadership.
Experience with Financial Authority Policies (FAP) or similar financial and contract approval governance models.
Advanced Excel and financial modeling capabilities.
Experience with ERP, CRM, and business intelligence tools such as Salesforce, SAP, Tableau, or Power BI.
Exposure to technology implementations, systems optimization, and data‑driven or AI‑enabled solutions.

Responsibilities

Drive the design, implementation, execution, and oversight of Commercial Operations processes and policies to support clear, efficient, and compliant decision‑making.
Manage the full Investment Committee (IC) lifecycle, including intake, structuring, coordination, governance, and delivery of complete, decision‑ready materials to senior stakeholders.
Develop, standardize, and continuously improve commercial frameworks, IC templates, documentation standards, and operating procedures to increase transparency and reduce escalations.
Serve as an enterprise steward for global commercial policies, ensuring consistency, accuracy, version control, and effective change management across regions.
Provide commercial guidance and interpretation of Financial Authority Policy (FAP) requirements, oversee approval tracking, and maintain document control standards.
Partner with Sales, PMG, Investments, Finance, and other stakeholders to streamline approval workflows, analytics, and reporting tied to commercial agreements and operations.
Create dashboards, conduct financial and operational analyses, and synthesize data to assess asset‑level performance, portfolio profitability, and staffing needs.
Support strategic initiatives led by the Head of Global Commercial Operations through project management, prioritization, and execution support.
Participate in technology and systems initiatives, including guiding the development of internal AI tools and supporting ERP, CRM, and BI enablement.
Scope, manage, and coordinate offsite and offshore resources, consultants, and contractors supporting Global Commercial Operations initiatives.