Senior Manager, Global IT Operations
About The Position
The Senior IT Manager – Global Semiconductor R&D Lab IT Support manager is responsible for providing strategic and operational leadership for IT services supporting Applied Materials’ global semiconductor R&D Labs and cleanroom environments. This role leads global teams and vendor partners to ensure secure, reliable, and high‑availability Lab IT operations, including MES platforms, equipment automation, and tool integration systems that enable advanced semiconductor R&D. This position plays a critical role in stabilizing mission‑critical Lab systems, scaling global support models, and aligning IT services with R&D priorities, while maintaining strong governance, security, and compliance.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field (Master’s preferred)
- 10+ years of progressive IT experience, including leadership of global, mission‑critical environments
- Demonstrated experience supporting semiconductor R&D Labs or cleanroom‑based environments
- Strong experience with: MES platforms in semiconductor labs or R&D environments, Equipment automation, tool connectivity, and data acquisition systems, Metrology and inspection systems, IT–OT convergence and secure architectures
- Proven ability to lead global teams, influence senior stakeholders, and manage vendors
- Strong communication, decision‑making, and cross‑functional leadership skills
Nice To Haves
- Master’s degree
Responsibilities
- Lead global 24x7 IT support operations for semiconductor R&D Labs across multiple regions and time zones
- Define and execute the global operating model for Lab IT support, including SLAs, KPIs, escalation paths, and support governance
- Build, mentor, and manage high‑performing global support teams and strategic vendor partners
- Own operational support for R&D Lab IT systems, including: Manufacturing Execution Systems (MES) used in R&D Labs, Equipment automation and tool integration platforms, Lab applications, data platforms, and metrology systems
- Provide leadership for IT–OT integration, including secure connectivity between MES, automation systems, and semiconductor Lab tools
- Drive incident, problem, and change management, including root cause analysis and continuous improvement initiatives
- Enforce cybersecurity, access governance, and data protection controls in sensitive R&D Lab environments
- Support new R&D Lab builds, tool onboarding, automation expansion, and technology transitions, aligned with global IT standards
Benefits
- Supportive work culture that encourages learning, development, and career growth
- Opportunities to drive innovative solutions for customers
- Empowerment to push boundaries and learn every day in a supportive leading global company
- Programs and support for employee health and wellbeing
- Support for personal and professional growth
- Care for employees at work, at home, or wherever they may go
- Comprehensive benefits package
- Potential eligibility for other forms of compensation such as participation in a bonus and a stock award program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
