Senior Manager, Global HR Systems

Brambles•LOC0002409, FL

9d•Remote

About The Position

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model. Key Responsibilities May Include: Manage platform performance, configuration, and operational support to ensure system stability, usability, and data integrity. Coordinate and execute release and upgrade cycles, including testing, documentation, and communication with impacted teams. Collaborate with business stakeholders to understand requirements and translate them into scalable platform enhancements. Oversee a team of analysts and developers, allocating work, providing coaching, and ensuring high‑quality delivery. Maintain strong relationships with platform vendors and partners, managing support tickets, issue resolution, and service performance. Support governance processes, including access control, compliance checks, audit reviews, and adherence to platform standards. Monitor platform activity, performance, and user issues, providing data‑driven insights to improve user experience and system efficiency. Contribute to the platform roadmap by identifying improvement opportunities, assessing feasibility, and informing prioritisation decisions. The Senior Manager, Global HRIS (UKG Pro) Platform Delivery provides global leadership, platform ownership, and strategic direction for UKG Pro Workforce Management, including Time and Attendance, scheduling, accruals, pay rules, security, integrations, and related downstream processes. The role is accountable for the stability, integrity, compliance, scalability, and continuous improvement of the platform across supported regions. Lead a globally distributed platform delivery team and partner with HR, Payroll, Operations, IT, regional business leaders, vendors, and other HR technology teams to translate business priorities into sustainable solutions. Establish global standards and governance while enabling regional requirements where legally or operationally necessary. This role oversees platform operations, major releases, complex enhancements, escalations, vendor performance, roadmap planning, and global initiatives. The Senior Manager Global HR Systems will role model Our IMPACT behaviors, develop team capability, strengthen operational resilience, and ensure consistent, high-quality delivery and support across geographies and time zones. What You’ll Do: Own the global UKG Pro Workforce Management platform strategy, operating model, governance, roadmap, and service delivery priorities, aligned with business needs and the broader HR technology strategy. Provide global functional and technical leadership for UKG Pro WFM and related downstream systems, including Time and Attendance, scheduling, accruals, pay rules, workflows, security, integrations, reporting, and employee/manager experience. Lead, coach, and develop a geographically dispersed team of managers, analysts, and platform specialists; set priorities, allocate resources, build succession and cross-training plans, and ensure consistent delivery standards. Establish and maintain global platform standards, design principles, documentation, controls, and decision frameworks while supporting justified regional, legal, payroll, and operational requirements. Partner with senior HR, Payroll, Operations, IT, Finance, and regional stakeholders to shape demand, clarify requirements, evaluate options, and translate business priorities into scalable solutions. Lead governance and end-to-end delivery for releases, upgrades, patches, enhancements, and projects, including impact assessment, testing strategy, UAT and parallel testing, change readiness, communications, deployment, and post-production support. Provide leadership for complex incidents, Tier 3 escalations, service disruptions, data issues, security concerns, and integration failures; coordinate cross-functional response, root-cause analysis, remediation, and prevention. Oversee vendor and partner performance, including service levels, escalations, support quality, product direction, commercial considerations, and delivery commitments.

Requirements

Bachelor's degree in Human Resources, Information Systems, Business, Computer Science, or a related field or years of experience equivalence.
7-10 years of progressive experience in HR technology, HRIS, Workforce Management, Payroll, or related enterprise platforms, including leadership responsibility.
Demonstrated advanced experience with UKG Pro Workforce Management / Time and Attendance in a complex, multinational environment.
Experience owning platform operations, governance, roadmap planning, major releases, complex enhancements, testing, and production support.
Experience partnering with senior business and technology stakeholders and managing vendors or implementation partners.
Experience supporting large-scale, full-lifecycle implementations, integrations, or transformation initiatives.
Experience leading managers, analysts, specialists, or cross-functional delivery teams across multiple regions or time zones.
Advanced functional and technical knowledge of UKG Pro WFM, including Time and Attendance, scheduling, accruals, pay rules, security, reporting, interfaces, and downstream payroll impacts.
Strong understanding of global HR, Payroll, workforce management, compliance, data privacy, security, and audit requirements.
Ability to define platform strategy, governance, standards, operating models, roadmaps, and prioritization approaches.
Strong people leadership, coaching, resource planning, performance management, and capability-building skills.
Excellent analytical, problem-solving, decision-making, and root-cause analysis capabilities.
Strong program and project leadership, including risk management, testing, change readiness, and stakeholder communication.
Ability to influence senior stakeholders, navigate a complex matrix organization, and balance global standards with regional needs.
Vendor management, service management, and commercial awareness.
Understanding of integrations and data flows across HR, payroll, identity, finance, and third-party platforms.
Advanced reporting and data analysis skills, including Microsoft Excel; proficiency with Microsoft 365 collaboration and presentation tools.
Excellent written and verbal communication skills with the ability to translate technical topics for business audiences

Nice To Haves

Relevant HRIS, HR Technology, or platform management certifications are desirable.

Responsibilities

Manage platform performance, configuration, and operational support to ensure system stability, usability, and data integrity.
Coordinate and execute release and upgrade cycles, including testing, documentation, and communication with impacted teams.
Collaborate with business stakeholders to understand requirements and translate them into scalable platform enhancements.
Oversee a team of analysts and developers, allocating work, providing coaching, and ensuring high‑quality delivery.
Maintain strong relationships with platform vendors and partners, managing support tickets, issue resolution, and service performance.
Support governance processes, including access control, compliance checks, audit reviews, and adherence to platform standards.
Monitor platform activity, performance, and user issues, providing data‑driven insights to improve user experience and system efficiency.
Contribute to the platform roadmap by identifying improvement opportunities, assessing feasibility, and informing prioritisation decisions.
Own the global UKG Pro Workforce Management platform strategy, operating model, governance, roadmap, and service delivery priorities, aligned with business needs and the broader HR technology strategy.
Provide global functional and technical leadership for UKG Pro WFM and related downstream systems, including Time and Attendance, scheduling, accruals, pay rules, workflows, security, integrations, reporting, and employee/manager experience.
Lead, coach, and develop a geographically dispersed team of managers, analysts, and platform specialists; set priorities, allocate resources, build succession and cross-training plans, and ensure consistent delivery standards.
Establish and maintain global platform standards, design principles, documentation, controls, and decision frameworks while supporting justified regional, legal, payroll, and operational requirements.
Partner with senior HR, Payroll, Operations, IT, Finance, and regional stakeholders to shape demand, clarify requirements, evaluate options, and translate business priorities into scalable solutions.
Lead governance and end-to-end delivery for releases, upgrades, patches, enhancements, and projects, including impact assessment, testing strategy, UAT and parallel testing, change readiness, communications, deployment, and post-production support.
Provide leadership for complex incidents, Tier 3 escalations, service disruptions, data issues, security concerns, and integration failures; coordinate cross-functional response, root-cause analysis, remediation, and prevention.
Oversee vendor and partner performance, including service levels, escalations, support quality, product direction, commercial considerations, and delivery commitments.