Senior Manager, Global Fraud Strategy

Ticketmaster • Work From Home - Texas, TX

1d • Remote

About The Position

The Senior Manager, Global Fraud Strategy will play a key leadership role in developing and executing fraud prevention strategies across Ticketmaster’s global platforms. This individual will lead analytical initiatives, optimize fraud detection tools and rules, and partner closely with cross-functional stakeholders to balance fraud mitigation with a seamless customer experience. The ideal candidate combines deep expertise in eCommerce payment fraud with strong analytical capabilities, operational leadership, and the ability to translate complex data into actionable business recommendations.

Requirements

• 10+ years of experience in fraud strategy, fraud operations, risk management, or related eCommerce fraud disciplines
• 5+ years of leadership and people management experience
• Expertise with fraud management and rule-based platforms such as Sift, Kount, Accertify, or similar solutions
• Advanced SQL proficiency with experience performing complex data extraction, validation, and analysis
• Demonstrated success applying analytical and data mining techniques to identify fraud trends, quantify impact, and drive business outcomes
• Experience working with business intelligence and analytics platforms such as Domo and Databricks is strongly preferred
• Advanced Microsoft Excel and PowerPoint skills with the ability to communicate effectively across technical and executive audiences
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment
• Fraud Strategy Leadership - Deep expertise in eCommerce fraud prevention with the ability to identify patterns, anticipate fraud behaviors, and develop scalable mitigation strategies.
• Strategic Communication - Ability to simplify complex analytical findings into compelling business narratives that influence stakeholders and drive decision-making.
• Cross-Functional Collaboration - Proven success partnering with Fraud Operations, Chargebacks, Product, Engineering, and other business teams to prioritize and execute high-impact initiatives.
• Technology & Innovation Mindset - Passion for leveraging technology, data, and emerging tools to continuously improve fraud prevention capabilities and operational effectiveness.
• Results-Oriented Execution - Demonstrated persistence, accountability, and focus in delivering high-quality outcomes and solving complex business challenges.

Responsibilities

• Lead and mentor a team of experienced Fraud Analysts specializing in payments, fraud prevention, and risk management
• Partner with leadership teams to develop strategic plans related to fraud prevention and chargeback reduction
• Collaborate with product, engineering, and external partners to design scalable fraud prevention solutions while supporting successful payment processing
• Drive advanced analytics initiatives by transforming large and complex datasets into actionable insights for senior leadership
• Manage and optimize fraud detection tools, decision engines, and rule strategies through ongoing performance analysis
• Evaluate emerging fraud technologies, vendors, and business opportunities using quantitative and operational analysis
• Monitor industry fraud trends and recommend proactive mitigation strategies
• Support cross-functional initiatives and provide analytical insights that influence key business decisions
• Deliver executive-level reporting and presentations, including weekly metrics, monthly business reviews, and strategic planning updates
• Develop and coach junior team members to support organizational growth and capability building

Benefits

• We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
• Ticketmaster will also provide reasonable religious accommodations on case-by-case basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed