Senior Manager, Fraud Business Strategy

TD•Mount Laurel, NJ

1d•$115,440 - $173,160•Onsite

About The Position

The Senior Manager, Fraud Business Strategy leads a team within Financial Crimes Prevention & Operations that partners with the Commercial Bank and other supported business lines to define, prioritize, and execute fraud and insider risk strategic roadmaps. The role translates emerging threats, business priorities, operational insights, and control needs into actionable strategies that reduce risk, strengthen fraud prevention capabilities, and support business objectives within risk appetite. This leader is accountable for executive and cross-functional partner engagement, new intake management, business case development, and initiative prioritization based on risk exposure, customer and operational impact, financial value, and delivery capacity. The role also provides insights, reporting, and recommendations to support informed decision-making and advance fraud and financial crimes priorities across supported business lines.

Requirements

Bachelor's degree in a related discipline or; 7+ years or internships/coop work experience in a related capacity
Proficient with Microsoft Office applications; Advanced Excel preferred
Strong communication skills and a proven ability to develop effective relationships with external and internal business partners are required
Skilled in managing budgets, P&L and resource allocation
Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
Ability to handle confidential information with discretion
Ability to exercise sound judgement in making decisions

Nice To Haves

Master's degree in a related discipline preferred
Experience in fraud management – preferred
Previous People Management experience is an asset

Responsibilities

Lead Fraud Strategy and Prevention efforts for the Commercial Bank and other supported business lines, aligning priorities to Financial Crimes Prevention & Operations objectives and partner needs.
Manage new intake demand by assessing risk exposure, customer and operational impact, financial value, and delivery capacity to support informed prioritization.
Develop and size business cases for fraud prevention initiatives, including expected benefits, risk reduction, cost considerations, and implementation needs.
Build and maintain strategic roadmaps that address emerging fraud, insider risk, financial crimes trends, control gaps, and business priorities.
Engage senior stakeholders and cross-functional partners to translate complex fraud and financial crimes risks into actionable business strategies.
Provide leadership, coaching, and direction to the team to ensure effective execution in a fast-paced, partner-facing environment.
Stay current on emerging industry threats, fraud trends, and control practices to inform strategy, roadmap development, and partner recommendations.
Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Sets operational team direction to ensure alignment on goals
Accountable for developing, understanding, and implementing Fraud Management strategic goals within given area of oversight
Reviews fraud attacks/ emerging threats to understand & address coverage gaps within strategies, policies, procedures, and prioritizations to deliver on fraud loss plans and optimize return on investment
Leads and provides insight into quarterly & annual fraud loss, and operational capacity forecasting exercises
Socializes procedure/ project changes and is accountable to adhere to Change Management protocols
Identifies & addresses key reporting needs required to manage fraud losses, providing design input to enterprise reporting needs
Where applicable, this role is responsible for monitoring/ reporting
Coordinates with internal partners to refresh reports when data or requirements change
Drives project development, intent & ongoing partner projects inclusive of varying project disciplines; provide risk identification and support the development of business cases including expense, fraud loss benefits, and cost/loss estimates
Reviews and provides approvals for business level requirements/change by leveraging fraud expertise to ensure they meet strategic goals
Ensures Fraud policy/ process alignment & implementation for both fraud and supported business lines
Provides senior and executive leadership with insights into loss/operational performance updates
Reviews and evaluates potential technology investments for both fraud management and fraud supported business lines to meet current fraud/ business strategic goals
Provides TD perspective at various industry forums
May own vendor management relationships on behalf of the Fraud business and is responsible for managing the success of those relationships
When working on formal projects, expectation is that their responsibilities will be to the highest tier and risk classified projects
Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas
Develops annual roadmaps and/ or long-term plans for own area and influences plans both within Fraud Management and in Partner business lines
Responsible for management of the overall team providing both leadership and guidance, Set's targets and objectives for the team and delivers results
Grows team expertise to align with business/ enterprise demand and direction; assess team skills and capabilities and continually looks for ways to provide and enhance the value delivered
Leads a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans
Leads the process of setting performance objectives for the team; track, monitor and effectively address and/ or reward performance in a timely manner
Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
Supports an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Establishes and fosters a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
Contributes to the strategic direction of both fraud and supported business's, playing a key role in the development and implementation of the overall business strategy while balancing Customer experience and fraud risk
Provides direction and/or input to complex, wide ranging enterprise or cross-function/business projects/ initiatives as a subject matter expert
Facilitates key discussions and provides thought leadership to executive audience (output is roadmap and/ or strategic plan/ deliverables/ frameworks/ short to long term goals etc.)
Works effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing and aligning others as needed
Collaborates with partners on business challenges and deliver fact-based advice that aligns to strategy and drives shareholder values
Accountable to ensure operational strategies/ standards/ procedures and objectives achieve measurable excellence in the quality delivery of sales, service, and products aligned with “industry best practice” and overall enterprise strategy and objectives
Participates in establishing and executing development/ input on fraud impact for business cases as well as drive towards execution of deliverables to meet the desired results; accountable to the successful delivery of those results
Responsible for ensuring that presentations/ communications to management, stakeholders, and project owners have gone through appropriate oversight and review in order to ensure the highest quality of output
Responsible for the review of business requirements and project execution as it relates to business scope
Keep abreast of emerging issues, trends, and evolving fraud risks and assess potential impacts to the Bank
Assess/ identifies key issues and escalate to appropriate levels and relevant stakeholders where required
Maintains a culture of risk management and control, supported by effective processes and sound infrastructure and in alignment with risk appetite
Responsible for the effective deployment of strategic goals both within fraud management and supported business lines
Ensures employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
Provides thought leadership and/ or industry knowledge for own area of expertise
Supports a positive work environment that promotes service to the business, quality, innovation and teamwork; ensure timely communication of issues/ points of interest
Identifies and recommends opportunities to enhance productivity, effectiveness, and operational efficiency.
Works effectively as a team, supporting other members of the team in achieving business objectives and providing client services.
Participates in knowledge transfer within the team and business units.
Role model behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture
Creates an extraordinary place to work, advance and sustain a unique, inclusive culture that reflects TD’s diversity agenda, and creates an extraordinary employee experience

Benefits

base salary
variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
health and well-being benefits
savings and retirement programs
paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
banking benefits and discounts
career development
reward and recognition
regular development conversations
training programs
competitive benefits plan
online learning platform
mentoring programs