Senior Manager, Global Finance Managed Services Commercial Performance

WSP

16h

About The Position

Role overview The Senior Manager, Global Finance Managed Services Commercial Performance will lead commercial oversight, and performance analytics for WS P ’s global finance managed serv i ces partnerships. Key responsibilities Managed servi c es commercial performance management Own the managed service s performance analyt i cs for global finance m anaged services, including operating reviews, quarterly busine s s reviews, issue tracking, e s calations, decision logs, and value realization reporting. Performance analytics and service insights Build analytics a c ross ticket volume s , seasonality, backlog, aging, handling time and quality. Drive actiona b le insights for key stakeholders. Identify trends, root cau s es, risks, and improvement opportunitie s . Continuous i mprovement and value realization Partner with Accenture and W S P service delivery l eads to identif y and track opportunities for automation, standardizat i on, process simplification, and productiv i ty improvement. Monitor qualit y , timeliness, productivity, cost, stakeholder experience, and s ervice stability. S t akeholder partnership Build effective working relationships with GFS leadership, regional finance teams, and Accenture delivery leads. Act as a truste d advisor to stakeholders.

Requirements

• 10+ years of experience in finance operations, shared services, BPO governance, managed services, vendor management, outsourcing, finance transformation, or service delivery management.
• Strong understanding of finance processes such as Procure-to-Pay, Order-to-Cash, Billing, Project Finance Operations, or Record-to-Report.
• Experience with SLA/KPI frameworks, vendor scorecards, operational reviews, contract governance, issue management, commercial analysis, and performance reporting.
• Experience working in a global, matrixed organization with regional stakeholders and offshore delivery partners.
• Strong analytical and commercial acumen, with the ability to interpret service data, identify trends, and connect operational performance, contract terms, pricing models, productivity, and financial outcomes into executive-level insights.
• Strong executive communication skills, including the ability to summarize complex operational topics clearly.
• Strong facilitation resolution, escalation management, organization, and prioritization skills.

Nice To Haves

• Bachelor’s degree in Finance, Accounting, or a related field.
• CPA, MBA would be an asset.
• Experience with global outsourced finance operations.

Responsibilities

• Own the managed services performance analytics for global finance managed services, including operating reviews, quarterly business reviews, issue tracking, escalations, decision logs, and value realization reporting.
• Build analytics across ticket volumes, seasonality, backlog, aging, handling time and quality.
• Drive actionable insights for key stakeholders.
• Identify trends, root causes, risks, and improvement opportunities.
• Partner with Accenture and WSP service delivery leads to identify and track opportunities for automation, standardization, process simplification, and productivity improvement.
• Monitor quality, timeliness, productivity, cost, stakeholder experience, and service stability.
• Build effective working relationships with GFS leadership, regional finance teams, and Accenture delivery leads.
• Act as a trusted advisor to stakeholders.

Benefits

• Coverage related to medical, dental, vision, disability, and life
• Retirement savings
• Paid sick leave
• Paid vacation (or other personal time)
• Paid parental leave
• Paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior