Senior Manager, Global Finance Managed Services Commercial Performance

WSP • West Palm Beach, FL

1d • $110,500 - $179,300 • Hybrid

About The Position

The Senior Manager, Global Finance Managed Services Commercial Performance will lead commercial oversight and performance analytics for WSP’s global finance managed services partnerships. This role involves managing the commercial performance of managed services, building analytics for service insights, driving continuous improvement and value realization, and fostering strong stakeholder partnerships.

Requirements

• 10+ years of experience in finance operations, shared services, BPO governance, managed services, vendor management, outsourcing, finance transformation, or service delivery management.
• Strong understanding of finance processes such as Procure-to-Pay, Order-to-Cash, Billing, Project Finance Operations, or Record-to-Report.
• Experience with SLA/KPI frameworks, vendor scorecards, operational reviews, contract governance, issue management, commercial analysis, and performance reporting.
• Experience working in a global, matrixed organization with regional stakeholders and offshore delivery partners.
• Strong analytical and commercial acumen, with the ability to interpret service data, identify trends, and connect operational performance, contract terms, pricing models, productivity, and financial outcomes into executive-level insights.
• Strong executive communication skills, including the ability to summarize complex operational topics clearly.
• Strong facilitation resolution, escalation management, organization, and prioritization skills.
• The selected candidate must be authorized to work in the United States.

Nice To Haves

• Bachelor’s degree in Finance, Accounting, or a related field.
• CPA, MBA would be an asset.
• Experience with global outsourced finance operations.

Responsibilities

• Own the managed services performance analytics for global finance managed services, including operating reviews, quarterly business reviews, issue tracking, escalations, decision logs, and value realization reporting.
• Build analytics across ticket volumes, seasonality, backlog, aging, handling time and quality.
• Drive actionable insights for key stakeholders.
• Identify trends, root causes, risks, and improvement opportunities.
• Partner with Accenture and WSP service delivery leads to identify and track opportunities for automation, standardization, process simplification, and productivity improvement.
• Monitor quality, timeliness, productivity, cost, stakeholder experience, and service stability.
• Build effective working relationships with GFS leadership, regional finance teams, and Accenture delivery leads.
• Act as a trusted advisor to stakeholders.

Benefits

• Coverage related to medical, dental, vision, disability, and life
• Retirement savings
• Paid sick leave
• Paid vacation (or other personal time)
• Paid parental leave
• Paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior