Senior Manager, Global Compliance and Employee Relations

TTEC

3d•Onsite

About The Position

At Percepta, we bring first-class service across each market we support. As a Senior Manager, Global Compliance and Employee Relations in United States, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. The Senior Manager, Global Compliance and Employee Relations, leads the global compliance strategy, risk mitigation, and employee relations efforts. This role serves as a trusted advisor to HR and business leaders by building strong working relationships across all geographies, managing high-risk people issues while ensuring HR policies meet legal requirements across all regions and balancing consistent global practices with local laws and cultural needs.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Industrial/Organizational Psychology, or related field required.
6-10 years of progressive HR, employee relations, or compliance experience, including leadership responsibility.
At least 5 years of experience in HR leadership role.
Demonstrated experience handling complex employee relations matters and conducting workplace investigations.
Strong knowledge of workplace investigations, and employee relations best practices and employment laws across multiple regions, (APAC, EMEA, LATAM, North America).
Ability to partner with legal counsel, and senior leadership on sensitive and high-risk matters.
Strong written and verbal communication skills with the ability to influence across all levels of the organization.
Demonstrated ability to build trust, drive consistency, and foster collaborative relationships across functions and regions.

Nice To Haves

Advanced degree or professional certification SHRM-SCP, SPHR, CIPD, or equivalent) preferred.
Experience managing global or multi-jurisdictional HR compliance programs is strongly preferred.

Responsibilities

Develop, implement, and maintain global HR compliance frameworks, company policies, and procedures aligned with local labor laws, regulations, and organizational standards.
Support the design and implementation of risk management compliance training programs for HR teams, managers, and employees on topics such as anti-harassment, workplace conduct, investigations, and reporting obligations.
Maintain awareness of global privacy, data protection, and employment law considerations affecting HR operations and employee relations practices.
Contribute to global or regional HR projects requiring compliance expertise, such as policy harmonization, documentation standards, workforce restructuring, or organizational changes.
Develop and implement employee relations strategies that promote consistency, fairness, and legal defensibility across the organization.
Oversee complex and sensitive employee relations matters, including grievances, appeals, disciplinary actions, terminations, conflict resolution, and policy violations.
Work closely with HR Leadership, Legal and business leaders on managing complex investigations and legal claims.
Provide guidance and coaching to HR business partners and managers on employee relations best practices, investigative quality, documentation standards, performance management, and overall workplace conduct.
Implement process improvements on case management/tracking, maintain preventive actions, policy enhancements, to reduce risks and improve workplace culture.