Senior Manager, Global Commercial Strategy

Wonderful Pistachios & Almonds•Los Angeles, CA

2d•Hybrid

About The Position

The Senior Manager, Global Commercial Strategy plays a senior operating role in establishing and owning the bridge between Operations and Commercial functions, with primary responsibility for the non-branded / industrial business across the Wonderful Pistachios and Almonds business. This role will serve as the internal owner for the customer perspective within cross-functional operating processes, ensuring that supply chain capabilities, constraints, and decisions are translated into commercial actions that improve service, reduce friction, and create a competitive advantage with our global customer base. Reporting to the Director, Global Business Development & Sales Strategy, this position is responsible for ensuring that commercial and operational leaders have the data, tools, processes, and visibility needed to make profit-maximizing decisions, reduce costs, and provide the best possible service to a global non-branded customer base. The role will support branded business needs where shared processes, data, tools, or operational dependencies overlap. The Senior Manager will lead cross-functional operating processes that connect commercial and operational priorities, including quote-to-collect, global pistachio go-to-market, almond offer allocation, customer service enablement, and other recurring commercial operating processes. This person will also identify new annual strategic initiatives and own existing ones, with responsibility to report out to executives. The Senior Manager will partner closely with Sales, Customer Service, Operations, Logistics, Finance, Accounting, Marketing, and Legal to clarify ownership, improve data flow, strengthen tools and governance, surface risks, and translate operational constraints into clear customer-facing actions.

Requirements

Bachelor’s degree in Business Administration, International Business, Strategy, Finance, Marketing, Operations, or a related field; MBA or equivalent advanced degree preferred
Proven experience (8+ years) in commercial strategy, sales strategy, business operations, management consulting, finance, or global sales, with experience leading cross-functional initiatives
Proven record building, owning, and improving cross-functional operating processes that connect Operations, Logistics, Sales, Customer Service, Finance, and other commercial partners.
Strong understanding of non-branded / industrial commercial processes, sales operations, customer service needs, supply availability, allocation, logistics, and end-to-end execution, with the ability to coordinate with branded teams where shared processes or operational dependencies exist.
Ability to translate operational data, constraints, timelines, and risks into clear commercial guidance, customer-facing actions, and executive-ready recommendations.
Experience developing and maintaining dashboards, trackers, tools, process metrics, and operating routines that improve visibility, accountability, and customer service execution.
Proven track record leading cross-functional commercial initiatives, process improvement efforts, and go-to-market programs in complex, matrixed, and geographically dispersed organizations.
Exceptional problem-solving and analytical skills, with the ability to identify root causes, clarify ownership gaps, and move from ambiguity to practical execution.
Strong communication skills, including the ability to synthesize commercial, customer, operational, logistics, and financial inputs into clear recommendations for senior stakeholders.
Ability to lead through influence, build alignment across functions, and drive adoption of new processes, tools, and ways of working without direct authority.
Exceptional organizational skills, discretion, and the ability to manage multiple high-priority processes and initiatives while maintaining a customer-focused and strategic perspective.
Some international travel required.

Nice To Haves

Experience in consumer packaged goods, agriculture, food, industrial sales, or international markets is preferred.

Responsibilities

Create a Competitive Advantage through WPA’s Supply Chain and Improve Customer Satisfaction.
Serve as the primary Commercial Strategy owner for processes that require tight coordination between Operations and Commercial teams.
Identify supply chain process gaps, root causes, and execution risks; implement practical improvements that reduce waste, improve profitability and customer experience, strengthen controls, and increase scalability.
Identify customer needs and adjust existing processes to best meet needs and improve overall experience of global customer-base.
Ensure connection and transparency between Wonderful’s best-in-class global supply chain advantages and critical customer needs to reduce friction and complexity.
Serve as the Defined Owner for the Customer – Drive Commercial Data, Tools, and Customer Service Enablement to Support Voice of the Customer
Own the development, maintenance, and improvement of tools, dashboards, and reporting routines that provide Commercial teams with timely, accurate, and actionable operational information.
Partner with Operations, Logistics, Sales, and Customer Service to ensure teams have visibility into availability, allocation, timing, risks, and customer-impacting decisions.
Identify gaps in data flow, reporting, handoffs, and tools that limit customer service quality; develop practical solutions that improve speed, accuracy, and consistency.
Create clear documentation, playbooks, and communication routines that help customer-facing teams respond to customer needs with confidence.
Ensure data, tools, and process outputs are designed around the needs of the teams serving customers and are adopted consistently across the organization.
Go-to-Market Readiness and Commercial Execution
Lead workstreams that support annual crop-year go-to-market planning for the non-branded / industrial business, while coordinating with branded teams where shared processes, operational inputs, tools, or customer-service needs overlap.
Partner with sales and business leaders to gather customer, channel, market, and operational inputs and convert them into clear recommendations and action plans.
Ensure commercial plans, materials, tools, and communications are aligned with business priorities and ready for execution.
Coordinate the development and deployment of sales enablement tools, training materials, playbooks, and standard operating procedures.
Annual Strategic Initiatives and Cross-Functional Execution
Manage high-priority commercial initiatives from scoping through implementation, including timelines, deliverables, stakeholder alignment, and risk management.
Facilitate collaboration across teams and geographies to drive decisions, remove barriers, and ensure smooth execution of strategic initiatives.
Establish clear workplans, meeting cadences, accountability mechanisms, and communications for complex cross-functional projects.
Lead through influence in a matrixed organization, ensuring stakeholders understand roles, decisions, dependencies, and next steps.
Executive Communication and Decision Support
Prepare executive-ready briefing documents, presentation materials, analyses, and recommendations for senior leadership meetings.
Synthesize commercial, customer, market, operational, and financial inputs to frame business issues and support decision-making.

Benefits

Access to top-notch medical coverage
comprehensive vision and dental plans
a 401k with match eligibility
24/7 online physician consultations
virtual mental health resources
life coaching
engaging employee community groups
cash rewards for healthy habits
fitness reimbursements
library of on-demand fitness videos
clear paths for career progression and internal mobility
dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
company-wide mentorship program
training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice
Wonderful Neighbor to contribute to group service projects within our local communities.