Senior Manager, General Liability Claims - Lakeland

Publix • Lakeland, FL

7d • Onsite

About The Position

Ready to lead a high-impact claims function at one of the country’s most respected employee-owned companies? At Publix, your general liability expertise will connect claims strategy, customer care, risk management, and financial stewardship. Serving eight Southeastern states through more than 1,400+ stores and extensive support distribution and manufacturing operations, Publix offers an opportunity to protect the business, support associates and customers, and strengthen its values-driven culture. The General Liability Claims team protects Publix by handling customer and fleet claims fairly, consistently, and professionally. Partnering with internal teams, claims professionals, and outside counsel, the group supports litigated and non-litigated matters with a focus on service, compliance, sound practices, and continuous improvement. As Senior Manager, General Liability Claims, you will lead a large claims operation with enterprise-wide visibility. This role suits a strategic leader who can balance people, operations, analytics, litigation, compliance, and cost management while improving liability risk, claims performance, customer experience, and best practices across multiple states.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 10 or more years of general liability claims handling experience.
• 5 or more years of leadership or supervisory experience in a claims environment.
• Ability to obtain a Florida All Lines Adjuster License upon hire and reciprocal licenses in states where Publix operates.
• Valid driver’s license.
• Advanced knowledge of general liability claims management, including investigation, negotiation, litigation oversight, and settlement practices.
• Strong understanding of claims compliance, training, auditing, licensing, performance management, and regulatory reporting requirements.
• Extensive knowledge of civil litigation, legal proceedings, legal terminology, jurisdiction-specific statutes, and case law.
• Ability to analyze complex claims data, identify trends, and implement operational improvements.

Nice To Haves

• Bachelor’s degree in Business, Risk Management, or a related field.
• Master’s degree in any discipline.
• 12 or more years of general liability claims handling experience.
• 7 or more years of leadership or supervisory experience.
• Professional designations such as CCLA, SCLA, CPCU, or ARM.
• Active Florida All Lines Adjuster License.
• Experience leading large, multi-level claims organizations and driving strategic operational initiatives.

Responsibilities

• Lead the strategy, operations, and performance of Publix’s general liability claims function, including customer and fleet claims.
• Guide and develop managers, supervisors, and claims professionals while building a culture of accountability, quality, engagement, and continuous improvement.
• Oversee claims investigations, evaluations, negotiations, settlements, and litigation management to promote consistency, compliance, and sound outcomes.
• Monitor claims performance, financial results, and operational trends to identify opportunities that improve efficiency, effectiveness, and cost management.
• Use analytics, industry research, quality metrics, and key performance indicators to strengthen claims practices and guide business decisions.
• Ensure claims operations meet applicable regulatory, reporting, licensing, and industry standards across multiple jurisdictions.
• Partner with internal stakeholders and outside counsel to support effective claims resolution and proactive risk mitigation.

Benefits

• Employee ownership through our ESOP.
• Free lunch at our corporate facilities.
• Opportunity to influence enterprise-wide risk management and claims strategies.
• Career growth and leadership development with a company known for investing in its people.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior