Senior Manager, FRM Operations and Analytics

AstraZeneca • Mississauga, ON

1d • CA$112,495 - CA$147,650 • Onsite

About The Position

The Senior Manager, Operations & Analytics works on-site and is accountable for improving operational excellence. They drive scalable process optimization and prepare performance reports for the Field Reimbursement Manager (FRM) team. This role covers the rare disease portfolio. This role serves as a strategic operations partner across FRM Strategy and leadership, Patient Services Access, Brand Teams, Business Operations and Customer Engagement (BOCE), IT, and other key partners. The Senior Manager will lead the build and continuous improvement of operational processes. They will translate business needs into actionable capabilities. They will communicate process changes and business impact. They will deliver tools, dashboards, reports, and AI-enabled solutions that support consistent execution. The role will also help establish enterprise-aligned standards for FRM approaches, role scope, operating guardrails, and performance visibility.

Requirements

• Bachelor’s degree or equivalent experience in process management, operations, information management, business, analytics, healthcare administration, or a similar area
• 4+ years of experience in operations, process management, business analytics, reporting, or a related function
• 2+ years of experience in the healthcare, pharmaceutical, biotechnology, or life sciences industry
• Proven ability to lead through change with agility, sound judgment, strong ownership, and a bias for disciplined execution
• Strong verbal, written, interpersonal, and presentation skills, capable of tailoring complex information for varied audiences
• Ability to influence and communicate effectively with colleagues, senior leaders, external partners, and stakeholders at all levels
• Strong cross-functional leadership, business planning, relationship management, stakeholder engagement, and active listening skills
• Strategic problem-solving skills and a sense of urgency, with the ability to anticipate needs, navigate ambiguity, and advance continuous improvement
• Demonstrated technical competence and working proficiency with iPad and laptop technology, as well as Microsoft Word, Excel, PowerPoint, Outlook, and related business tools
• Ability to travel for work-related meetings and functions, including occasional overnight travel as business needs require

Nice To Haves

• Rare disease experience
• Experience partnering with or supporting a field reimbursement team, patient access function, or similar market access operation
• Experience in neurology, hematology, nephrology, and/or rare disease reimbursement or patient services
• Advanced understanding of access processes across medical and pharmacy benefit design, from prescription through infusion

Responsibilities

• FRM Process Optimization: Lead assessment of current-state workflows, identify operational constraints, and design scalable solutions that improve productivity, consistency, compliance alignment, and field execution. Develop, implement, and sustain policies, procedures, and governance practices that enable clear operating guardrails and durable ways of working.
• FRM Performance Reporting: Define strategic business requirements and be responsible for the design, build, and ongoing enhancement of dashboards, including Power BI solutions. Lead communication and enablement for reporting updates. Develop and share reporting that monitors key performance indicators (critical metrics), strengthens quarterly business review (QBR) results, and evaluates territory and regional performance, trends, risks, and outcomes. Translate data into concise insights, recommendations, and decision-support materials for leadership audiences.
• AI Capabilities: Identify, assess, and help advance AI-enabled capabilities that build operational leverage and improve field bandwidth, including payer policy monitoring, intelligent coding and billing support, healthcare timely engineering, next best action (NBA) capabilities, and other approaches that aid healthcare provider office education.
• Cross-Functional Collaboration: Serve as a trusted partner to FRM leadership, Business Operations, IT, Compliance, Training, and other cross-functional teams by translating complex operational and data findings into clear actions, decisions, and process improvements. Partner with collaborators to strengthen data infrastructure, select and optimize enabling technologies, and align solutions to business priorities.
• FRM Quality Assurance: Establish and support cross-portfolio FRM metrics and data collection standards that strengthen accuracy, audibility, governance, and compliance. Lead documentation, approvals with Patient Services and Data Governance, and execution of data integrations and platform enhancements to improve consistency and reliability. Support development of FRM standard operating procedures (SOPs), training assets, and resource repositories.
• FRM Data Exploration and Modeling: Lead extraction, cleansing, integration, and analysis of complex datasets to generate decision-quality insights, identify trends and risks, and uncover opportunities that help shape plans, improve operations, and promote ongoing progress.

Benefits

• Annual Variable Pay Bonus/Short Term Incentive opportunity
• Eligibility to participate in our equity-based long-term incentive program (if applicable to role)
• Competitive Flex Benefits & Retirement Savings Program
• 4 weeks’ paid vacation
• Annual Personal Days
• Contract Benefits Program (for Fixed Term Contract/Temporary positions)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior