Senior Manager - Fraud Strategy (Remote)

United Airlines•Chicago, IL

1d•$127,870 - $166,492•Remote

About The Position

The Senior Manager – Fraud Strategy leads enterprise digital fraud strategy within United Airlines’ Cybersecurity and Digital Risk organization. The role establishes the strategy, governance, risk priorities, and capability roadmap needed to protect customers, digital assets, revenue, and the enterprise from evolving fraud threats. It translates fraud threat intelligence and business risk into actionable control, technology, and investment priorities while leading cross-functional fraud strategy and governance. The position develops and maintains the enterprise digital fraud strategy, risk framework, control objectives, and multi-year capability roadmap. It establishes fraud governance, KPIs and KRIs, risk reporting, and control-effectiveness measures, and gives senior leaders visibility into fraud exposure, emerging threats, performance, and priorities. The role leads and develops fraud strategy resources and oversees fraud risk assessment, threat intelligence, complex investigations, internal and external partnerships, and fraud technology and investment strategy. This position is remote. The base pay range is $127,870 to $166,492, and the position is also eligible for bonus and/or long-term incentive compensation awards.

Requirements

Bachelor's degree required.
At least 5 years of experience in fraud, cybersecurity, identity, threat intelligence, digital risk, financial crime, or related disciplines.
People leadership experience.
Experience in a global, regulated, high-volume consumer industry such as airline, financial services, retail/e-commerce, or travel.
Strong knowledge of fraud risk, digital identity and authentication, threat intelligence, cybersecurity controls, risk-based decisioning, governance, and analytics.
Experience with fraud technology/vendor strategy, executive risk reporting, customer journey risk, identity-enabled fraud, and practical application of AI-enabled tools to improve operational productivity, analysis, and decision support, with appropriate human oversight and data safeguards.
Demonstrated leadership of complex cross-functional risk, security, or fraud initiatives and experience influencing senior business and technology stakeholders.
Must be legally authorized to work in the United States for any employer without sponsorship.
Successful completion of an interview is required to meet job qualification.
Reliable, punctual attendance is an essential function of the position.

Nice To Haves

CISSP, CISM, CFE, CAMS, GIAC, or comparable security/fraud/risk credential.
Degree in Cybersecurity, Information Systems, Computer Science, Criminal Justice, Finance, Business, Risk, Management, or a related field is preferred.

Responsibilities

Develop and maintain the enterprise digital fraud strategy, risk framework, control objectives, and multi-year capability roadmap aligned with business and cybersecurity priorities.
Establish fraud governance, KPIs and KRIs, risk reporting, and control-effectiveness measures; provide senior leaders with visibility into fraud exposure, emerging threats, performance, and priorities.
Lead, coach, and develop fraud strategy resources; establish accountability, performance expectations, and succession and capability development.
Identify, assess, and prioritize fraud risks across customer accounts, loyalty, reservations, contact centers, digital channels, identity, and emerging technologies.
Lead strategic fraud risk assessments for new capabilities and customer journeys.
Lead complex, cross-functional investigations into significant or emerging fraud events.
Establish fraud intelligence requirements and partner with Cyber Threat Intelligence to translate intelligence into detection opportunities, threat hunts, control enhancements, operational responses, and executive risk decisions.
Lead strategic partnerships across United stakeholders and relevant external industry and law-enforcement communities.
Develop business cases and investment priorities; lead fraud technology, vendor, and capability strategy while considering customer friction, operational cost, revenue, and risk reduction.