Senior Manager, Fraud Deterrence (18 Months Contract)

Scotiabank • Toronto, ON

27d • Onsite

About The Position

The Senior Manager, Fraud Deterrence leads and oversees a team responsible for monitoring, investigating and executing recovery efforts as a result of fraudulent activity for retail and business clients. Fraud events can vary in size and complexity. In this role, the Senior Manager will lead and drive a customer-focused culture, provide fraud delivery, leadership and execution expertise, and work with stakeholders across the Bank. This includes overseeing the management of different internal programs intended to detect, identify, prevent and report fraudulent activities varying in degree of complexity on non-card bank products. The role also involves developing and maintaining strong relationships with relevant business partners to resolve issues, remove roadblocks and mitigate losses, acting as a subject matter expert on fraud events, and contributing to various projects and initiatives across the Fraud Management Group. The Senior Manager will proactively identify opportunities for process and operational improvement, act as a Change Champion, and understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. Additionally, the role involves creating an environment for effective and efficient operations, adhering to Scotiabank’s Values, Code of Conduct, and Global Sales Principles, while ensuring the adequacy of business controls. The Senior Manager will also build a high-performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, using a coaching mindset, communicating vision/values/business strategy, and managing succession and development planning.

Requirements

• Undergraduate university degree in related discipline and/or minimum 5 years related work experience.
• Experience as a people leader and ability to engage your team.
• Ability to work effectively as a team member in cross-functional teams.
• Excellent communication skills (written and verbal).
• Strong relationship management and strategic influencing skills.
• Ability to work within tight deadlines and quickly adapt to unforeseen changes in priorities and initiatives.
• Proven ability to analyze complex situations to determine the essential issue(s) and arrive at the appropriate resolution.
• Thorough knowledge of the Bank’s Retail, Business Banking and Commercial products and services.
• Thorough knowledge of the related regulatory requirement including AML, KYC, Privacy legislation and all other issues pertaining to the regulatory compliance.

Responsibilities

• Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provide fraud delivery, leadership and execution expertise, working with stakeholders across the Bank. This will include overseeing the management of different internal programs intended to detect, identify, prevent and report fraudulent activities varying in degree of complexity on non-card bank products.
• Develop and maintain strong relationships with relevant business partners to resolve issues, remove roadblocks and mitigate losses.
• Act as a subject matter expert on fraud events and be able to effectively communicate amongst relevant stakeholders.
• Contribute to and support a variety of projects and initiatives across the Fraud Management Group and business partners.
• Proactively identify opportunities for process and operational improvement and act as a Change Champion amongst the team.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and managing succession and development planning for the team.

Benefits

• A rewarding career path with diverse opportunities for professional development
• A culture that promotes teamwork and cross-functional collaboration to achieve business goals.
• Inclusive workplace that values diversity of thought, background, and experience
• Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank can continue to operate to deliver key business services.
• Perfect for problem solvers who love to scenario plan and work with a wide-ranging number of business partners and geographies.
• Potential to further evolve the function and take on more responsibility based on emerging risks.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior