Senior Claims Management Specialist- Contract 18 months

TJX Companies • Mississauga, ON

3d • CA$76,620 - CA$107,268 • Onsite

About The Position

We’re looking for a Senior Claims Management Specialist to join our dynamic team and play a key role in supporting the well-being of our Associates and contractors across TJX Canada. In this role, you'll manage both occupational and non-occupational claims, ensuring timely coordination with external agencies and vendors. You'll also partner closely with Management and Operations to create and oversee effective return-to-work plans, helping individuals transition safely and efficiently. It’s an opportunity to make a meaningful impact while working in a collaborative, people-focused environment.

Requirements

• Minimum five (5) years claims-related work experience, with solid understanding of return to work process; preferably within retail and/or distribution/warehouse environment (i.e. Distribution Centre)
• Experienced with workers compensation, human rights legislation and short and long term disability practices
• Must have a valid Driver's License and access to a vehicle in order to attend off-site meetings and mediations
• Excellent written, verbal communication, presentation and interpersonal skills

Nice To Haves

• preferably within retail and/or distribution/warehouse environment (i.e. Distribution Centre)

Responsibilities

• Process end to end non-occupational claims and accommodations that are temporary or permanent. Activities include related administration, decision-making facilitation, and record retention with internal and external partners (i.e. Human Resources departments and i.e. Insurance Carriers / Third Party Providers)
• Develops appropriate medically-supported workplace accommodations for Associates with illness/injury, mental health, and or other disabilities within their own occupational or any occupation across the company. Implements work plans / agreements to ensure both a safe and sustainable return to work for Associates and cost effective disability management practices on behalf of the business. In developing work plans, apply an understanding TJX Canada’s cross-functional physical/cognitive demands profiles, off-price business needs, TJX Canada policies, ergonomic principles, and relevant legislation
• Demonstrates ability to effectively manage competing expectations, competing priorities and resistance, including accommodations that intersect both occupational and non-occupational injuries/illnesses
• Provides direction to, seeks counsel from, and works with, other Associates and benefits / third party vendors in the development, negotiation implementation of disability / case management plans and agreements
• Acts as "go-to" person by providing guidance and counsel to team members, ensures appropriate follow up, research, recommendations, and / or escalation for complex claims / accommodations, including Associates seeking accommodation through the talent acquisition process and the full employment life cycle, and Associates seeking remedy through Open Door process or legal action
• Accurately maintain and update in a timely manner the systems database and record retention for all related claims, in accordance with Company reporting needs and legislative governance, especially for potential hearings and legal action

Benefits

• Associate discounts at our stores, available to you and eligible family members.
• Comprehensive training and development resources designed to help you learn, grow, and succeed.
• Immediate access to our Group Benefits package, Associate & Family Assistance Program, and various well-being resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed