Senior Manager, Final Mile Delivery
About The Position
At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are seeking a Senior Manager, Final Mile Delivery to join our Operations team. Reporting to the Director of Fulfillment, this role will oversee 10-40 drivers, company employed and aggregator contracted, lead the strategy and execution of our delivery network, integrating same-day fulfillment, aggregator platforms (e.g., DoorDash, Roadie, Uber Freight), local pickup, and zone-skipping through UPS. This individual will operate at the intersection of on-demand logistics, carrier optimization, and customer experience, driving scalable, high-performance delivery solutions across an expanding network of fulfillment centers. This role sits at the intersection of on-demand logistics and e-commerce strategy. You're designing what fast delivery looks like for trade professionals, not managing a traditional freight operation. You will be responsible for owning the end-to-end on-demand delivery program, including company drivers, DoorDash, Roadie, and emerging aggregator partners, overseeing onboarding, performance management, cost optimization, and SLA achievement.
Requirements
- High School Diploma or GED Equivalent
- 5+ years of experience in last-mile delivery, on-demand logistics, or same-day fulfillment (aggregator platform experience strongly preferred)
- Hands-on experience managing DoorDash, Roadie, Uber, or equivalent on-demand delivery networks
- Experience with zone-skipping or carrier optimization programs (UPS, FedEx, or regional carriers) to reduce transit time and cost
- Familiarity with routing and dispatch software (e.g., OptimoRoute, Circuit, DispatchTrack, or similar)
- Strong data and analytics skills (ability to build and interpret delivery performance dashboards and translate data into operational decisions)
- Demonstrated ability to manage external vendor/carrier relationships and hold partners to contracted SLAs
- Ability to travel to fulfillment locations as needed for program launches, driver hiring, and operational reviews
Nice To Haves
- Bachelor's degree in Business Administration, Logistics, Transportation Management, or a related field
- Experience scaling local delivery in an e-commerce, distributor, or multi-site fulfillment environment
- Familiarity with BOPIS or will-call pickup operations
Responsibilities
- Carrier Strategy & Network Optimization: Drive zone-skipping strategy in partnership with UPS and other parcel carriers to compress transit times and reduce ship-from-zone costs at the fulfillment level.
- Same-Day/Last-Mile Operations: Design and scale same-day and next-day local delivery offerings from our fulfillment centers, including time windows, cutoff management, and driver/route orchestration. Manage local pickup (BOPIS/will call) operations and identify opportunities to improve throughput and customer experience at pick-up points.
- Hub & Spoke Infrastructure: Build and manage the hub and spoke local delivery framework, facilities, staffing, routing software, and inter-FC transfer coordination. Build the operational playbook for scaling last-mile delivery as we add fulfillment centers to our portfolio
- Data & Performance Management: Establish and track KPIs across delivery channels (on-time %, cost per delivery, aggregator utilization, customer satisfaction) and drive continuous improvement. Develop and maintain compliance, safety, and licensing standards for any company-operated fleet assets
- Cross-Functional Strategy & Scalability: Partner with Technology, Supply Chain, and Merchandising to ensure inventory positioning supports same-day commitments and aggregator eligibility.
- People & Vendor Management: Manage carrier and aggregator relationships, negotiate contracts, hold vendors accountable to SLAs, and stay current on platform capabilities and pricing changes
Benefits
- Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
- 401(k) with up to 4% company match
- Paid vacation, sick time, and holidays
- Company-paid basic life insurance and long-term disability
- Discounted auto, home, and pet insurance programs
- Flexible Spending Account (FSA)
- Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
- Company-provided equipment and one-time $250 work from home stipend
- $750 annual professional development budget
- $25 monthly Grubhub credit
- Company rewards and recognition program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
