Senior Manager, Field Training (Hybrid Minneapolis Metro or Remote USA)

International Dairy Queen•Bloomington, MN

5d•Hybrid

About The Position

The Senior Manager, Field Training leads the strategy, execution, and continuous improvement of field training programs that build franchisee and restaurant leadership capability and support consistent operational performance across the Dairy Queen system. The role leads and develops the Field Training team and establishes scalable, measurable approaches to onboarding, leadership development, operational training, and proficiency validation, ensuring programs are delivered with quality and consistency. The Senior Manager partners with Operations, Curriculum, Human Resources, Legal, Marketing, and other stakeholders to align field learning priorities with organizational goals, restaurant performance needs, and system growth. Applying adult learning principles, operational insights, and performance data, the role strengthens training effectiveness, supports adoption of new tools and processes, and helps franchisees and managers improve guest experience, operating standards, profitability, and leadership readiness. The position may be hybrid in the Minneapolis metro area or remote in the United States. Most positions at the Bloomington, Minnesota global headquarters follow a hybrid schedule with three collaboration days per week; additional in-office time may be needed for team or project needs. The role is eligible for a bonus. The stated US national base salary range is $117,913–$147,391, with individual pay determined by job-related skills, work location, and relevant education or experience. Employees must be authorized to work in the United States without employer sponsorship.

Requirements

Bachelor’s degree in training and development, Business, Organizational Development, Hospitality, or a related field, or an equivalent combination of education and experience.
8–12 years of progressively responsible experience in corporate training, field learning, organizational development, operations, or a related discipline.
At least 5 years of experience leading and developing employees, including demonstrated success managing a geographically dispersed team.
Experience in a franchisor, franchise, multi-unit restaurant, retail, or hospitality environment.
Strong knowledge of restaurant operations, field enablement, adult learning principles, facilitation methodologies, assessment, coaching, and change management.
Demonstrated ability to develop and execute scalable training strategies that support operational performance, leadership capability, and business results.
Ability to analyze and interpret learning and operational data, identify trends, and translate insights into practical actions.
Exceptional written, verbal, presentation, and executive communication skills, including the ability to present to franchisees, field leaders, senior leaders, and large groups.
Strong leadership and relationship-building skills, with the ability to influence without direct authority and build mutually beneficial partnerships with internal and external stakeholders.
Strong project, portfolio, and change-management skills, including the ability to prioritize multiple initiatives and deliver high-quality work in a fast-paced environment.
Proficiency with Microsoft Office applications and experience with virtual learning platforms, learning management systems, and related learning technologies.
Must be authorized to work in the United States without employer sponsorship.

Nice To Haves

Advanced degree preferred.
Quick-service restaurant experience strongly preferred.
Experience with reporting and visualization tools such as Power BI preferred.
ServSafe certification preferred, or ability to obtain certification based on business requirements.

Responsibilities

Develop, implement, and communicate a comprehensive field training strategy aligned with business priorities, operational standards, restaurant development needs, and franchisee capability requirements.
Lead the design and execution of scalable onboarding, leadership development, operational training, coaching, and proficiency evaluation programs for new franchisees, restaurant managers, and field leaders.
Establish consistent processes, quality standards, and delivery expectations for virtual and in-restaurant learning, certified training locations, and franchisee training partners.
Coordinate the rollout and adoption of enterprise learning programs, tools, systems, processes, and operational initiatives across the franchise system.
Lead, coach, and develop the Field Training team; set priorities, manage workflow and capacity, and ensure consistent, high-quality delivery.
Build facilitator and consultant capability in adult learning, virtual and in-person facilitation, coaching, data-informed consulting, change management, and restaurant operations.
Create an inclusive and accountable team environment that supports engagement, collaboration, productivity, career development, and succession readiness.
Partner with Operations leaders, Business Consultants, franchisees, Curriculum, Human Resources, Legal, Marketing, and other stakeholders to identify performance needs and align learning solutions with business objectives.
Build relationships across the field and franchise community, and communicate training strategy, expectations, progress, risks, and results to leaders and stakeholders.
Guide the Field Training team in taking a consultative approach that strengthens stakeholder ownership and accountability for training outcomes.
Establish success measures and use operational, learner, and performance data to evaluate program effectiveness, identify capability gaps, and recommend improvements.
Monitor training quality, participant progress, proficiency, documentation, and follow-through; share actionable insights about learning impact on business results.
Manage departmental resources and budget responsibly, prioritize work based on business impact, and stay current on learning, technology, restaurant, and change-management trends.