Senior Manager, Field Services

Array Technologies•Chandler, AZ

About The Position

The Senior Manager of Field Services supports Array’s solar tracker systems through commissioning, installation support, and warranty services. Reporting to the Senior Director of Global Service and Warranty, this role leads leaders responsible for regional field service, warranty management, and aftermarket sales and support. The position collaborates across functions to promote operational excellence and customer satisfaction, combining technical expertise with leadership and a focus on renewable energy. The role oversees field service operations, customer issue resolution, service standards, performance metrics, safety and compliance, and team training. It also works with Customer Success, Sales, Engineering, Product, and Quality teams to align service delivery, resolve technical issues, and relay field data and service trends for product improvement. The position requires approximately 25% travel and support for field teams in dynamic environments.

Requirements

Bachelor’s degree in Engineering, Operations, or a related field.
3–5 years of experience in field service, technical operations, or project management.
Strong leadership and team-building skills.
Excellent communication and problem-solving abilities.
Proficiency in CRM (Salesforce), ERP (SAP), and Microsoft Office Suite.
Familiarity with OSHA standards and safety program implementation.
Ability to travel approximately 25% and support field teams in dynamic environments.

Nice To Haves

Experience in renewable energy or industrial systems.
Experience with utility-scale solar projects or solar tracking systems.
Certifications in Lean, Six Sigma, or project management (PMP).
Technical aptitude in mechanical/electrical systems and ability to interpret technical drawings.

Responsibilities

Manage and mentor leaders responsible for field service professionals across commissioning, warranty, and aftermarket sales and support.
Foster a culture of safety, collaboration, and continuous improvement.
Support training initiatives so teams are equipped with current procedures and technologies.
Oversee day-to-day field service operations, ensuring timely resolution of customer issues and adherence to service standards.
Monitor KPIs such as response times, issue resolution rates, and system uptime.
Implement standard operating procedures and contribute to continuous improvement efforts.
Serve as a key point of contact for field-related customer interactions.
Address escalations professionally and ensure a positive customer experience.
Collaborate with Customer Success and Sales teams to align service delivery with client expectations.
Partner with Engineering, Product, and Quality teams to troubleshoot technical issues and share field insights.
Contribute to product improvement initiatives by relaying field data and service trends.
Promote and enforce safety protocols across all field activities.
Ensure compliance with OSHA and industry standards; support certification tracking and training efforts.
Provide regular updates on field performance, service metrics, and customer feedback.
Assist in preparing reports and presentations for internal stakeholders.