Senior Manager, Field Capacity Building

National Alliance on Mental Illness•Arlington, VA

3d•Remote

About The Position

The National Alliance on Mental Illness (NAMI) is the nation's largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness. NAMI is an alliance of hundreds of local affiliates, state organizations and a national office that work in communities across the United States to raise awareness and provide support and education. This role is responsible for developing, implementing, and managing strategies, learning experiences, and tools that foster NAMI State Organizations (NSOs) and NAMI Affiliates' (NAs) ability to operate healthy and sustainable organizations that deliver on the NAMI mission. This position serves as a trusted and capable partner inside the national office and with our field leaders, and community partners.

Requirements

Bachelor's degree in a related field; master's degree preferred.
5 - 7 years' experience in leadership roles with non-profit organizations.
Skilled in analyzing, designing, developing, implementing, and evaluating learning for a variety of instructional formats.
Problem solver and solution oriented.
Strong working knowledge of Microsoft Office Suite.
Excellent verbal and written communication skills.
Strong organizational skills.
Can be detail oriented while keeping the larger strategy or big picture in mind.
Ability to work independently with minimum supervision.
Models curiosity, flexibility, integrity and commitment to the NAMI mission, vision, and values.
Must pass background check

Nice To Haves

Past experience in a federated network is highly desired.
Previous project management experience and use of Salesforce (preferred).

Responsibilities

Provide technical assistance tailored to the unique needs of NSOs and NAs based on identified needs and/or gaps in organizational capacity.
Participate in and/or facilitate consultations focused on building organizational capacity through a variety of methods and resources including, but not limited to, action/strategic planning, leadership development, and volunteer recruitment and management.
Conduct regular calls to understand and assess gaps in organizational capacity and create and/or share existing tools that address the core needs of NSOs and NAs.
Track information received from NSOs and NAs in a centralized, accessible location.
Update existing and/or create new content focused on building organizational capacity used for consulting and learning engagements.
Provide guidance on how to address common nonprofit conflicts to resolution.
Collaborate with a diverse staff and member populations using effective communications to articulate the mission and goals of the organization.
Work collaboratively within and across teams to provide integrated support and resources to NSOs and NAs.
Provide exemplary customer service, respond to field, and staff requests within two business days.
Participate in the development and implementation of the Alliance Relations Operations Plan in support of NAMI's Five-Year Strategic Plan.
Support the Chief Field Relations Officer and National Director of Field Capacity Building on significant organization and team-wide projects.
Perform other duties as assigned

Benefits

Generous and comprehensive Health, Dental, and Vision Plans
Paid Time Off: Vacation, Personal, and Sick Leave
Paid Parental Leave
403(b) retirement plan
Flexible Spending Accounts for health care, dependent care and commuter expenses
Life Insurance and Disability coverage paid by NAMI
Flexible Work and Telework programs
Professional Development Reimbursement program
A variety of wellness offerings to support team members
Employee Referral Program
The Employee Assistance Program (EAP) which provides support for personal and family problems common in contemporary life