Senior Manager, Facility Maintenance - Spectrum Center, CRVA

CRVA•Charlotte, NC

52d•Onsite

About The Position

The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers. The Director/Senior Manager, Facility Maintenance drives the successful operation of the Spectrum Center’s Maintenance & Facilities Department. This position will be one of the CRVA’s main liaisons with the Charlotte Hornets and is responsible for the presentation and condition of the Arena and all associated systems. Provide oversight of the $3.1 million dollar Facilities budget.

Requirements

Must have knowledge of methods, procedures, and policies, laws, standards and regulations as they pertain to Arena operations, facilities maintenance, and engineering.
Knowledge of maintenance and general construction, project/construction management, community relations, public safety, and OSHA.
Knowledge of management principles and practices as applied to budgeting, personnel, purchasing and related operations.
Communicate clearly and concisely, both orally and in writing.
Strong computer skills including word processing and spreadsheet creation and manipulation.
Must have professional attitude and appearance
Ability to anticipate problems and implement immediate corrective action
Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the venue industry
Strong orientation towards hospitality/customer service for the Arena industry
Effective supervisory skills and techniques of supervision. Ability to deal effectively with personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions
Ability to anticipate customer needs, builds positive relationships with customers and vendors, goes the extra mile to satisfy and exceed customer needs, treats all customers and vendors with highest degree of respect and courtesy, delivers exceptional service to internal and external customers.
Bachelor’s Degree (B. A.) or equivalent from four-year college or technical school; and 6 to 8 years related experience and/or training; or equivalent combination of education and experience.
Knowledge of Word Processing software, and use of a two-way radio.

Nice To Haves

Coordination with HSE on large scale events, like NCAA, NBA All-Star, playoff, large scale concerts events.
Coordination of large scale - city Capital Improvement Projects
Assists the Director of Business Support Services in negotiating vendor contracts for services provided to Spectrum Center.
Fulfills duties of Director of Support Services as needed.
May perform other duties as required.
This job may have occasional travel,

Responsibilities

Overall responsibility that the Spectrum Center is completely operational and totally prepared for every event and appropriate staffing levels are in place.
Coordination with HSE on large scale events, like NCAA, NBA All-Star, playoff, large scale concerts events.
Ensure facility is operating to all technical specifications and standards per the NBA
Develop and maintain department policies and standards in accordance with CRVA goals and guidelines.
Responsible for development of CAPEX requests
Coordination of large scale - city Capital Improvement Projects
Develop and implement a preventive maintenance program, including life cycle analysis, inclusive of all facets of the facility.
Oversees budget related invoices and payment approvals for all facility-related contracted work.
Establishment of an efficient program to handle facility requests of the Charlotte Hornets on an on-going basis.
Oversees all repairs and general maintenance on all building systems, equipment, and machinery.
Participates in periodic budget review processes to make adjustments or identify areas of concern.
Implements and documents cost saving initiatives such as energy management, recycle program and green efforts.
Ensures compliance with all applicable safety regulations and other regulatory agencies.
Directly maintains all life safety systems with assistance from plant engineers.
Maintains integrity of the facility work order system by providing direction to assistant through communicating expectations for performance and accountability.
Assists the Director of Business Support Services in negotiating vendor contracts for services provided to Spectrum Center.
Will communicate (verbally and written) with promoters to ensure they receive quality customer service.
Fulfills duties of Director of Support Services as needed.
Must be able to work a flexible schedule which may consist of nights, weekends and holidays.
May perform other duties as required.
Act as Manager on Duty for CRVA during events
Ensures that all staff is trained and understand how to operate all building systems, insuring that everyone is trained equally, thus ensuring strong building coverage.
Consistently deliver the best in customer service. By supporting the CRVA customer experience initiatives and decisions underscoring the Service Philosophy, will champion the evolution and continuity of building and leading the team to work collaboratively across the organization and greater Charlotte community, to deliver memorable customer experiences.
Champion CRVA’s mission, vision, and core values and comply with organizations policies and procedures.