Department Manager- Irvine Spectrum Center
About The Position
The Department Manager leads, supports, and develops the store team while fostering an inclusive, collaborative, and entrepreneurial culture. The role is responsible for the department’s customer experience, sales performance, operational standards, and visual and commercial execution. The manager monitors business performance and opportunities, analyzes sales and budgets, and creates plans to optimize results and profits. They oversee team recruitment, onboarding, performance management, scheduling, and development, while ensuring store procedures, routines, and legal requirements are followed. The role also includes responsibility for daily store opening and closing.
Requirements
- Strong leadership skills and enjoyment of taking responsibility for others.
- Ambitious and an effective communicator.
- Supportive and able to find analytical solutions.
- Able to work with numbers and manage statistics.
- Achievement-oriented, motivated by performance and competition, and customer-centric.
Responsibilities
- Lead and support the team, encouraging an inclusive and collaborative culture.
- Own the total omnichannel customer experience in the store and ensure visual and commercial presentation follows global guidelines.
- Represent the H&M brand positively during customer interactions.
- Assess department strengths and commercial opportunities, and act on them.
- Establish and analyze sales and budget goals and create plans to optimize results.
- Ensure customer service throughout the store and equip the team to promote and sell products.
- Follow up on team promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
- Manage the department cost-efficiently and ensure correct fitting-room, checkout, transaction, return, exchange, and administrative routines.
- Stay current on fashion, trends, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
- Recruit, onboard, manage performance, upskill, and develop the in-store team.
- Complete performance evaluations and succession planning.
- Share knowledge and skills with the team, collaborate with Visual Merchandisers, and exchange feedback with colleagues.
- Plan and schedule the team, and communicate regularly with store colleagues to inform, motivate, and inspire them.
- Ensure store procedures, routines, and legal requirements are followed.
- Participate in relevant onboarding, training, and development courses.
- Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
- Ensure high-quality visual and commercial product presentation, garment care, and good stock levels; provide allocation input to the Area team.
- Oversee the full garment cycle from delivery to presentation and ensure fitting-room routines meet internal standards, using provided tools and technology.
- Maintain in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store.
- Maintain price signs in accordance with global and local strategies and regional requirements.
- Maintain back-of-house information, health and safety, and tidiness for colleagues.
- Open and close the store daily.
Benefits
- Health insurance, including medical, pharmacy, vision, and dental coverage
- Wellness and family support programs
- Company-match retirement plan and 401(k)
- Paid leave programs, including vacation, wellness, holiday, and parental pay
- Paid time off, including a community day
- Employee assistance program
- Employee discount at H&M Group brands
- Commuter benefits
- Health and dependent care FSA
- Additional voluntary benefits
- H&M Incentive Program (HIP)
- Colleague Resource Groups and access to a global talent community
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
