Senior Manager – Facilities Operations & Controls (Reston, VA on-site / Hybrid role)

ICF•Reston, VA

6d•Hybrid

About The Position

ICF is seeking a Senior Manager, Facilities Operations & Controls to provide leadership, oversight, and governance across the company’s facilities and real estate portfolio. This role is responsible for ensuring the effective day-to-day operation of Facilities, consistent execution of operational standards, vendor performance, and disciplined management of operating and capital initiatives. The position partners closely with Facilities, Real Estate, Finance, Accounting, Procurement, IT, Security, and business stakeholders to ensure Facilities operations are reliable, compliant, cost-effective, and scalable. While financial stewardship is an important component of the role, the focus is on operational execution, governance, and continuous improvement across Facilities activities. This role supervises a team of 2+ staff, providing direction, prioritization, and professional development support. This is a hybrid role based in our global headquarters in Reston, VA.

Requirements

Bachelor’s degree in Facilities Management, Operations, Business Administration, Real Estate, Construction, Finance, or a related field
Minimum 7 years of experience in Facilities operations, real estate operations, or operational management roles
Prior experience managing a team, minimum 2 direct reports
Demonstrated experience overseeing vendors, operational budgets, and Facilities initiatives
Strong understanding of operational controls, governance, and process management
Proven ability to partner cross functionally‑ and engage senior stakeholders

Nice To Haves

Experience supporting corporate Facilities or multi‑site portfolios
Exposure to capital projects, workplace strategy, or portfolio optimization
CFM, FMP, CMA, or similar certification a plus

Responsibilities

Provide operational leadership and oversight of Facilities services across the portfolio, ensuring consistent execution and alignment with business needs.
Establish and maintain operational governance frameworks for Facilities activities, vendors, and initiatives.
Identify operational risks, service gaps, or inefficiencies and implement corrective actions.
Ensure Facilities activities comply with internal policies, safety standards, and applicable regulations.
Serve as an escalation point for complex operational issues impacting service delivery, cost, or risk.
Provide light project oversight for Facilities initiatives, ensuring scope clarity, timeline awareness, and cross‑functional alignment.
Lead planning and oversight for Facilities operating budgets and capital initiatives, ensuring alignment with approved plans.
Partner with Finance and FP&A to support forecasting, variance awareness, and resource planning.
Monitor operating and project spend at a high level to ensure alignment with scope, schedule, and agreed priorities.
Support long range Facilities and capital planning by contributing operational insight, constraints, and scenario considerations.
Validate ROMs, proposals, scope changes, and schedule impacts from an operational feasibility and execution perspective.
Coordinate operational priorities and dependencies across multiple Facilities initiatives to support timely delivery.
Oversee Facilities vendors and service providers to ensure contract adherence, performance accountability, and service quality.
Coordinate with Procurement and Legal on vendor selection, onboarding, renewals, and scope modifications.
Review vendor pricing, change orders, and invoices for operational accuracy, completeness, and alignment with contract terms.
Monitor key service categories (utilities, janitorial, maintenance, security, etc.) and enforce performance standards and improvement plans as needed.
Develop and deliver clear, actionable reporting related to Facilities operations, service performance, and initiative status.
Track operational KPIs, control metrics, timelines, and risk indicators to support informed decision-making.
Communicate initiative status, milestones, dependencies, and risks; elevate issues proactively when intervention is required.
Provide leadership with insight into operational risk exposure, control effectiveness, and improvement opportunities.
Support strategic initiatives such as workplace optimization, office consolidations, expansions, and closures from an operational governance perspective.
Standardize and document Facilities operational processes, procedures, and controls.
Provide lightweight project management support for Facilities, real estate, and workplace initiatives, emphasizing coordination, follow-through, and control discipline.
Support initiative planning by defining scope, milestones, roles, and dependencies with stakeholders.
Monitor progress against timelines and deliverables; surface risks, control concerns, or bottlenecks early.
Facilitate coordination across Facilities, Real Estate, IT, Finance, Procurement, and external partners.
Support post-initiative reviews to capture lessons learned and strengthen future controls.
Assist with internal and external audits by coordinating operational documentation and remediation actions.
Act as a trusted operational advisor to Facilities and Real Estate leadership.
Influence without authority across internal teams and corporate partners.
Lead, coach, and develop direct reports; set clear priorities and accountability.
Provide training and guidance to RE&F staff on operational processes, tools, and expectations.
Promote a culture of accountability, service excellence, and continuous improvement.