Sr. Manager, Events & Incentives

Lennox International • Richardson, TX

39d • $122,000 - $159,600 • Onsite

About The Position

The Senior Manager, Events & Incentives leads the strategy, planning, execution, and evaluation of Lennox-sponsored events, conferences, meetings, customer engagements, and corporate programs. The role oversees event professionals and serves as a strategic partner to executive leadership, ensuring events support organizational priorities, strengthen customer relationships, enhance brand visibility, and meet business objectives.

The position oversees event operations from concept through post-event evaluation, including budgets, venue selection, contract negotiations, vendor management, logistics, and performance measurement. It calls for a collaborative leader with strong project management, negotiation, and team leadership capabilities. The role requires approximately 70% travel, including frequent overnight travel to customer sites, company locations, and industry events.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• At least 8 years of experience in event management, conference planning, hospitality, marketing events, or a related field.
• At least 3 years of people leadership or management experience.
• Proven experience leading large-scale corporate events with significant customer-facing impact.
• Demonstrated success managing event budgets, vendor relationships, and contract negotiations.
• Strong project management experience and ability to manage multiple complex initiatives simultaneously.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Proficiency with Microsoft Office Suite and event management technologies.
• Approximately 70% travel, including frequent overnight travel to customer sites, company locations, and industry events.

Nice To Haves

• Strategic thinking and ability to align event programs with business objectives.
• Strong customer and stakeholder focus, with an understanding of brand and marketing impact.
• Expert knowledge of event planning, conference management, and operational logistics.
• Exceptional negotiation and vendor management skills.
• Strong financial acumen and budget management expertise.
• Detail-oriented, highly organized, and capable of strong execution.
• Ability to manage competing priorities in a fast-paced environment.
• Ability to motivate, develop, and engage teams.
• Strong problem-solving and decision-making skills.
• Ability to influence and collaborate effectively across all levels of an organization.

Responsibilities

• Lead and develop a team of event management professionals; establish department goals, performance standards, and development plans; and foster a customer-focused, service-oriented culture.
• Coach and mentor team members to support team effectiveness and professional growth.
• Develop and execute event strategies aligned with business objectives, customer engagement, and brand visibility.
• Partner with executive leadership to design customer-facing and internal events, and oversee event planning from concept through execution.
• Evaluate event performance and identify opportunities for continuous improvement.
• Direct the planning and execution of conferences, meetings, trade shows, customer events, and corporate functions.
• Manage event logistics, timelines, deliverables, and operational requirements, including venues, accommodations, catering, transportation, audiovisual requirements, and amenities.
• Conduct site inspections to assess facilities and confirm event requirements and quality standards.
• Manage event budgets and allocate resources responsibly while maximizing event impact.
• Collaborate with executive leadership, sales, marketing, communications, business leaders, and internal stakeholders to define event objectives, strategies, and messaging.
• Engage customers, vendors, sponsors, speakers, and guests to support positive event experiences, and serve as the primary escalation point for complex event issues and stakeholder concerns.
• Negotiate with hotels, conference centers, vendors, suppliers, and service providers; develop and manage contracts; and monitor vendor performance and contractual obligations.
• Establish and maintain relationships with key event partners and vendors.
• Implement processes, tools, and best practices to improve consistency and efficiency across event programs.
• Develop metrics and reporting to measure event effectiveness, customer satisfaction, and return on investment.
• Identify ways to improve attendee engagement and event experiences through innovative solutions.
• Ensure compliance with company policies, risk management standards, and event-related regulations.
• Maintain knowledge of industry trends, event technologies, and customer engagement strategies.

Benefits

• Annual bonus eligibility in accordance with the applicable company plan.
• Tuition reimbursement.
• Medical, dental, and vision insurance.
• Prescription drug coverage.
• 401(k) retirement plan.
• Short-term disability insurance.
• Eight weeks of paid birthing leave.
• Two weeks of paid bonding leave.
• Life and long-term disability insurance.
• Up to 12 days of paid time off, depending on hire date and eligibility.
• Two paid well-being days, depending on hire date and eligibility.
• One paid volunteer day, depending on hire date and eligibility.
• Twelve paid holidays, depending on hire date and eligibility.
• Three floating holidays per year, depending on hire date and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior