Senior Manager, Enterprise Solutions & Implementation - FuzeRx

Fuze Health•Remote - Texas, ID

7d•$136,000 - $170,000•Remote

About The Position

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs. Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future. As Senior Manager, Enterprise Solutions & Implementation, you will serve as the primary owner of large-scale client implementation delivery and ongoing product enhancement strategy within the Account Management organization. This role sits at the intersection of enterprise program execution, cross-functional delivery leadership, and product partnership — responsible for ensuring that complex client programs are implemented successfully, that operational learnings inform the product roadmap, and that the organization’s technology capabilities continuously evolve to meet client and market needs. The core of this role is implementation ownership and product liaison. You will manage the end-to-end delivery lifecycle for complex, multi-workstream client programs — from planning and execution through hypercare stabilization and structured handoff to Customer Success. Equally, you will serve as the primary bridge between Account Management and the Product and Technology teams, translating client experience and operational gaps into prioritized enhancement requests and ensuring that the voice of the client is represented in roadmap decisions. This role is a strong fit for individuals with deep healthcare or pharmacy operations experience, proven enterprise implementation ownership, and a track record of working effectively with product and engineering organizations to drive meaningful capability improvements. It starts as an individual contributor with a clear path to people leadership as the function matures.

Requirements

7–10 years of experience in enterprise implementation, program management, or solution delivery in a healthcare, pharmacy, or B2B technology environment
Demonstrated track record owning large, complex, multi-stakeholder implementations end-to-end — from planning through go-live — with measurable on-time delivery outcomes
Proven experience working as a product liaison or in a similar capacity — translating operational and client needs into structured product requirements and driving prioritization with Product and Engineering teams
Deep project management proficiency: milestone planning, dependency mapping, risk registers, RAID logs, and structured status reporting across concurrent workstreams
Strong understanding of pharmacy workflows, service delivery models, and platform integrations; ability to identify and articulate product gaps in operational terms
Demonstrated ability to influence without authority across Product, Technology, Operations, and Clinical stakeholders — building credibility through clarity, follow-through, and business context
Experience leading cross-functional delivery workstreams, with the communication skills to drive accountability across technical and non-technical teams
Strong written communication — able to produce implementation plans, product requirement documents, executive summaries, and client-ready materials with precision and minimal direction
Demonstrated capability to mentor or guide others in complex delivery environments; ability to scale impact through others as the function grows

Nice To Haves

PMP, PgMP, or comparable project management certification preferred

Responsibilities

Own end-to-end project management for large, complex, multi-workstream client implementations from kickoff through go-live and hypercare stabilization
Build and maintain detailed implementation plans with clearly defined milestones, owners, cross-functional dependencies, risk mitigation strategies, and escalation paths
Lead implementation workstreams coordinating Operations, Clinical, Product, Technology, and Finance without direct authority — driving alignment, accountability, and momentum across teams
Serve as the primary escalation point during active implementations, triaging issues in real time and driving rapid resolution before they affect client commitments or contractual SLAs
Manage the implementation-to-CS handoff with rigor: full documentation of program requirements, SLA definitions, operational context, and unresolved risks transferred clearly to the ongoing account team
Own the hypercare phase post-launch, ensuring early operational issues are identified, resolved, and closed out before steady-state handoff
Liaise between Account Management and the Product and Technology teams — representing client needs, operational gaps, and delivery learnings in roadmap conversations
Aggregate, synthesize, and prioritize product enhancement requests from Client Success, implementations, and ongoing program operations into a structured, actionable backlog for Product review
Lead recurring prioritization forums with Product and Technology stakeholders, providing clear business context, client impact, and urgency framing for each enhancement request
Track the status of in-flight product enhancements and communicate progress, timelines, and delivery commitments back to Account Management and Client Success teams
Identify patterns across client feedback and implementation findings that signal systemic product or platform gaps — translating these into well-defined, prioritized requirements
Partner with Product and Engineering on feasibility assessments, phased delivery planning, and acceptance criteria for enhancements that affect client-facing workflows
Develop and enforce implementation standards across the organization: playbooks, intake templates, go/no-go readiness frameworks, and post-launch retrospective processes that reduce variability and improve predictability
Drive continuous improvement of solution delivery by identifying opportunities for process and tooling enhancements, partnering with Operations and Product leadership to implement scalable changes
Use post-implementation retrospectives to capture lessons learned and systematically feed improvements back into both implementation practice and the product enhancement backlog
Serve as a key voice in internal planning — surfacing repeatable implementation patterns, unmet delivery needs, and capability gaps that inform roadmap and build-vs-partner decisions
Act as a trusted partner to Operations, Clinical, Product, and Technology — translating client commitments and operational realities into actionable delivery and product plans
Support the VP of Account Management in tracking and executing key strategic initiatives, surfacing blockers, and maintaining accountability across cross-functional stakeholders
Maintain a real-time view of the implementation pipeline and active product enhancement priorities — flagging what is on track, what is at risk, and what requires VP-level attention
Design and contribute to Account Management operating rhythms: implementation pipeline reviews, product enhancement updates, QBR prep, and leadership reporting

Benefits

dental
vision
multiple group medical plans to choose from
a 401(k) retirement savings plan
group life insurance
accidental death and dismemberment (AD&D) insurance
flexible spending account (FSA)
health savings account (HSA)
commuter benefits
employer-paid short-term (STD) and long-term disability (LTD) insurance
additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
flexible vacation time
accrued paid sick time
10 paid holidays
(2 floating holidays for full time non-exempt employees)
eight weeks of paid parental leave for eligible employees
additional paid weeks for the birthing parent
4 weeks paid caregiver leave
a Lifestyle Spending Account allowance each month