Senior Manager, Enterprise Shared Service

Royal Bank of Canada•Toronto, ON

7d•Onsite

About The Position

This position plays a key role in the Supplier Management Shared Service (SMSS) team by ensuring the portfolio of intragroup arrangements (IGA) are in compliance with all regulations and policies. Through this role you will be establishing relationships within Supplier Management Offices (SMOs), Business Units and with Centre of Governance (CoG) related to the supplier lifecycle and you will be responsible to execute Supplier Management processes and methodologies according to the Third Party Policy. The primary focus will be on activities, roles, relationships, artifacts, tools and technologies that support and enable best practices with respect to the management of suppliers according to TPR policy and standards. You will be leading a team of professionals and will be required to manage, coach and develop the team. You will be responsible to complete and provide minimum reporting requirements outlined by RBC Third Party Risk team (TPR). You will also be accountable for the execution of strategic initiatives set forth by SMSS head.

Requirements

3+ years of experience in an operational leadership role with expert knowledge in Supplier Relationship management, Third party supplier management program or Operational Risk process
Mature business acumen, confident decision making, and comfortable with ambiguity
Confidence to advise senior leaders and respectfully challenge leaders
Ability to communicate effectively verbally and through impactful presentations
Growth mindset, resting on a relentless appetite to learn, be challenged and develop new skills

Nice To Haves

University degree in Business or similar discipline
Project and Change management experience
Working knowledge Ivalua, Archer

Responsibilities

Execution lead on day to day operations, oversight and driving Risk Management and Reporting activities as outlined by RBC Third Party Risk Management
Advise Business Partners, Sr Management and Executives from multiple geographies on supplier risk practices and work with Business partners and Compliance groups to ensure all identified supplier risk issues have mitigation plans and are actioned
Responsible for operations, tracking and reporting of the inventory of intragroup arrangements, ensuring compliance to RBC Bank Policy and regulatory agencies and to Third Party Risk and other risk committees as required
Support the development and oversight of all Regulatory, Compliance and Risk Management activities under the team’s accountability in order to ensure that risks are identified; appropriately managed and properly coordinated.
Recognize business complexity and help facilitate trade-off decisions to prioritize appropriate actions to achieve productivity and efficiency objectives
Resolve operational issues, risks and conflicts, work in collaboration with the key stakeholders, and when applicable, applying appropriate escalation practices.
Drive continuous improvements to ensure operational excellence; including maintenance, quality control, gap analysis, and opportunity of improvement of process and procedures.
Provide SME leadership and management oversight to the team, ensuring direction and motivation of staff.