Senior Manager - Enterprise Servicing Business Technology

KeyBank • Brooklyn, OH

6d • $116,000 - $216,000 • Hybrid

About The Position

The Business Technology Senior Manager leads the strategy, design, implementation, and ongoing support of complex enterprise technology platforms that support critical business operations within the Enterprise Servicing domain. This role requires advanced knowledge of enterprise application development, critical systems support, large-scale technology program delivery, and production risk management. The incumbent is responsible for developing technology roadmaps, directing multi-year initiatives, ensuring alignment with enterprise architectural standards, and overseeing the performance, reliability, and continuous improvement of interrelated platforms and critical applications. This role manages a technology portfolio of greater complexity and breadth that requires frequent interaction and collaboration across several groups and technologies and generally includes 1 or more critical applications. The incumbent will utilize technology expertise, current industry knowledge and best practices, thought leadership and effective business partnerships to build, advocate for and maintain the technology strategy for one or more lines of business that delivers the business' strategic objectives and aligns to the enterprise's architectural standards. They will bring emerging technologies and methodologies into the organization to assess potential and use cases, demonstrating thought leadership and continuous learning. The role involves leading the implementation of one or more technology programs, some of which may span several years and may include obtaining senior-level (and sometimes executive level) sponsorship and steering committee approval; from the development and configuration of application(s), to testing and implementation; delivering in alignment with the applicable measures of success and milestones and management methodology; escalating risk/concerns appropriately and leading with corrective/mitigating actions; and communicating appropriate updates on work progression. The role also oversees the management of 24/7 production support of applications including vulnerability remediation and risk management to corporate SLAs. In-depth knowledge of the IBM BAW platform and underlying WebSphere technologies, in a hybrid environment with modern Java and React is required. The role includes managing, developing and ensuring the engagement and effective execution of multiple delivery and support squads which may include business analysts, project managers and/or scrum masters, engineers, developers, external resources and vendors against line of business or functional technology deliverables, and emerging as a leader for attracting and developing internal and external talent.

Requirements

• Advanced knowledge of enterprise application development, critical systems support, large-scale technology program delivery, and production risk management.
• In-depth knowledge of the IBM BAW platform and underlying WebSphere technologies, in a hybrid environment with modern Java and React.
• Master’s Degree in a technology field plus 3 years of professional experience OR Bachelor’s Degree in a technology field plus 7 years of progressive professional experience in enterprise application development or critical systems support (required).
• Ability to advise on the development and delivery of new and enhanced business applications.
• Strong knowledge of enterprise application technologies, architecture standards, and emerging technology trends, with the ability to apply them to complex business and operational needs.
• Extensive experience managing projects using agile and waterfall methods, including planning, execution, governance, risk management, and cross-functional resource coordination.
• Strategic thinker who can focus on the big picture and identify the key factors for success.
• Proven ability to drive innovation and introduce ideas that improve organizational performance.
• Working knowledge of quality assurance, delivery governance, and operational standards needed to support reliable enterprise application delivery.
• Expert ability to use enterprise development, release management, and application support tools to maintain reliable, secure, and scalable production systems.
• Expert ability to design, implement, modernize, and support production applications in complex enterprise environments, including critical systems and high-availability platforms.
• Strong collaboration skills and the ability to align stakeholders around shared goals and priorities.
• Strong influencing skills and the ability to shape decisions across teams and leadership levels.
• Sound decision-making skills, with the ability to analyze situations and make informed, effective choices.
• Proven ability to build, lead, and manage effective teams.

Nice To Haves

• Leveraging GenAI to enhance productivity.

Responsibilities

• Leads the strategy, design, implementation, and ongoing support of complex enterprise technology platforms that support critical business operations within the Enterprise Servicing domain.
• Develops technology roadmaps, directing multi-year initiatives, ensuring alignment with enterprise architectural standards, and overseeing the performance, reliability, and continuous improvement of interrelated platforms and critical applications.
• Manages a technology portfolio of greater complexity and breadth that requires frequent interaction and collaboration across several groups and technologies and generally includes 1 or more critical applications.
• Builds, advocates for, and maintains the technology strategy for one or more lines of business that delivers the business' strategic objectives and aligns to the enterprise's architectural standards.
• Brings emerging technologies and methodologies into the organization to assess potential and use cases.
• Promotes thought leadership and continuous learning.
• Leads the implementation of one or more technology programs, some of which may span several years and may include obtaining senior-level (and sometimes executive level) sponsorship and steering committee approval.
• Oversees the management of 24/7 production support of applications including vulnerability remediation and risk management to corporate SLAs.
• Defines and delivers on continuous improvement objectives, leveraging GenAI to enhance productivity.
• Manages, develops and ensures the engagement and effective execution of multiple delivery and support squads which may include business analysts, project managers and/or scrum masters, engineers, developers, external resources and vendors against line of business or functional technology deliverables.
• Emerges as a leader for attracting and developing internal and external talent.
• Leverages appropriate use of onshore/offshore mix.
• Drives engagement, capability building, and delivery excellence.
• Supports talent attraction and development.
• Manages complex technology portfolios, including critical applications.
• Leads large-scale multi-year technology programs end-to-end on budget and timeline.
• Ensures delivery to defined success measures; escalates and mitigates risks.
• Oversees 24/7 production support including vulnerability remediation and risk management.
• Advises on the development and delivery of new and enhanced business applications.
• Applies enterprise application technologies, architecture standards, and emerging technology trends to complex business and operational needs.
• Manages projects using agile and waterfall methods, including planning, execution, governance, risk management, and cross-functional resource coordination.
• Drives innovation and introduces ideas that improve organizational performance.
• Ensures quality assurance, delivery governance, and operational standards needed to support reliable enterprise application delivery.
• Uses enterprise development, release management, and application support tools to maintain reliable, secure, and scalable production systems.
• Designs, implements, modernizes, and supports production applications in complex enterprise environments, including critical systems and high-availability platforms.
• Aligns stakeholders around shared goals and priorities.
• Shapes decisions across teams and leadership levels.
• Makes informed, effective choices based on situation analysis.
• Builds, leads, and manages effective teams.

Benefits

• Base salary in the range of $116,000.00 - $216,000.00 annually.
• Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
• List of benefits for which this position is eligible (link provided in original posting).
• Flexible options in circumstances where roles can be performed effectively in a mobile environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager