Senior Manager, Enterprise Innovation (Change Management) - Emory Health Plan

Emory University•Atlanta, GA

14d•Hybrid

About The Position

The Senior Manager of Enterprise Innovation & Transformation at Emory Health Plan is a strategic role focused on executing complex, enterprise-wide change initiatives. This position is responsible for driving measurable value in areas such as affordability, experience, and quality. The role involves architecting change at scale, leading cross-functional teams, translating organizational objectives into operational plans, and ensuring value realization from the beginning to sustained adoption. The Senior Manager acts as a key liaison between senior leadership, clinical operations, IT, analytics, and external partners, playing a crucial role in the Plan's significant transformation agenda.

Requirements

Bachelor's degree in Industrial & Systems Engineering, Business Administration, Healthcare Management, or related field.
8+ years of progressive experience in healthcare transformation, strategy execution, management consulting, or health plan operations.
Advanced proficiency in Excel, PowerPoint.
Strong working knowledge of Python or R, SQL, and data visualization platforms (Tableau, Power BI).
Demonstrated track record of leading enterprise-wide change management programs, including stakeholder engagement, communications strategy, and adoption measurement for initiatives affecting 500+ employees.
Expert-level process mapping and systems design tools: Lucidchart, Miro, Visio, or equivalent.
Fluency in Agile, Lean, Design Thinking, Systems Engineering, and Program Management frameworks and the judgment to apply the right lens to the right problem.
Familiarity with healthcare data environments: claims, eligibility, clinical, and pharmacy data.
Working knowledge of AI/ML application in health plan contexts (risk stratification, care gap identification, NLP for claims) and responsible AI principles.

Nice To Haves

Master's degree (MBA, MHA, MPH, MS-ISE, or equivalent) from an accredited program.
Certifications valued: PMP, Prosci ADKAR, Lean Six Sigma Black Belt, CPHQ, FACHE, or equivalent.
Experience with interoperability standards (HL7, FHIR) a plus.

Responsibilities

Designs and leads comprehensive change management strategies for large-scale, enterprise-wide transformation programs, including stakeholder alignment, communications architecture, readiness assessments, and resistance mitigation.
Owns change impact analyses across people, process, and technology dimensions; develops and executes enablement plans that drive adoption at scale.
Serves as the organizational change authority for 8 to 12 concurrent strategic initiatives, ensuring structured delivery from discovery through value realization.
Leads change champion networks across clinical, operational, and administrative functions; builds change capability throughout the organization.
Applies recognized change frameworks (Prosci/ADKAR, Kotter, McKinsey Influence Model) and tailors them to the health plan context.
Leads end-to-end value-stream mapping exercises across member, provider, and operational domains, identifying waste, handoff failures, and latent value opportunities.
Translates VSM findings into redesigned future-state workflows, operational models, and implementation roadmaps with quantified efficiency and cost impact.
Applies Lean, Six Sigma, and systems engineering methodologies to eliminate non-value-added activity and improve throughput across care delivery and administrative processes.
Establishes process governance mechanisms and control plans to sustain improvements post-implementation.
Owns program delivery for flagship transformation initiatives: developing integrated project plans, governance structures, risk registers, and decision frameworks.
Leads cross-functional working teams and steer committees; facilitates executive-level milestone reviews and escalation management.
Develops robust business cases, ROI models, and cost/benefit analyses aligned to enterprise strategic priorities.
Drives alignment between initiative roadmaps and enterprise capacity planning to ensure sequencing and resource sustainability.
Partners with senior leadership to cascade organizational objectives and key results into initiative-level metrics, ensuring every transformation effort connects to enterprise strategic outcomes.
Designs and operationalizes value realization framework: defining success metrics, tracking realized vs. planned benefits, and reporting value capture to executive and board audiences.
Establishes benefit dependency maps and accountability structures to ensure initiative owners maintain ownership of realized outcomes beyond go-live.
Leads quarterly OKR reviews for the transformation portfolio, synthesizing data into actionable strategic recommendations.
Sponsors and guides the design of future-state member and provider journeys, integrating digital tools, automation, and human-centered design principles to reduce friction and improve outcomes.
Directs current-state assessments including journey mapping, ethnographic research, and service blueprinting across clinical and administrative touchpoints.
Translates journey insights into investment recommendations, technology requirements, and operational redesign mandates.
Leads evaluation of next-generation benefit design innovations: supplemental programs, value-based arrangements, digital health interventions, and equity-centered offerings.
Commissions and oversees financial modeling of benefit design scenarios, utilization analyses, and actuarial impact assessments.
Structures and governs pilot programs (mental health, digital health, condition management) with defined hypothesis, measurement frameworks, and decision gates.
Leads the strategic and operational integration of AI, machine learning, and analytics capabilities into transformation programs: spanning predictive risk stratification, care gap identification, and operational intelligence.
Co-leads responsible AI governance: evaluate vendor solutions, establish guardrails, and build monitoring frameworks aligned with clinical and regulatory standards.
Oversees digital platform evolution: member and provider portals, CRM, analytics infrastructure, ensuring programs are grounded in adoption metrics and user-centered design.
Partners with IT and enterprise architecture to align digital investments with business transformation priorities.
Provides senior oversight for large-scale platform migrations, system implementations, and vendor partnerships, managing delivery risk, dependency mapping, and cross-functional coordination.
Owns vendor performance management including SLA tracking, issue escalation, and contract alignment for strategic implementation partners.
Drives readiness, cutover planning, and hyper care strategies that minimize operational disruption during major technology transitions.