Senior Manager, Enterprise AI solutions - Automotive

Podium•Lehi, UT

About The Position

Podium is seeking a Senior Manager to lead the team responsible for helping strategic automotive customers deploy AI, transform how their teams work, and deliver measurable outcomes across sales and service. The role works directly with dealer group executives and dealership leaders to identify opportunities, develop AI adoption roadmaps, and translate those roadmaps into operational change across multiple locations. It combines executive advisory work, people leadership, and accountability for customer retention and growth. The successful candidate will structure ambiguous business problems, build trust with senior leaders, and remain closely involved in execution. Relevant backgrounds may include management consulting, technology transformation, enterprise solutions, professional services, or customer success. The role includes travel 15% to 20% of the time for customer engagements, onsite working sessions, and executive meetings.

Requirements

Experience leading enterprise client engagements in management consulting, technology transformation, enterprise solutions, professional services, or customer success.
Track record of managing and developing high-performing teams with clear accountability for customer or business results.
Strong executive presence and communication skills, including the ability to lead working sessions, challenge assumptions constructively, and make clear recommendations to senior decision makers.
Strong analytical and commercial judgment, including the ability to build business cases, assess ROI, and connect product adoption to operational performance, retention, and growth.
Practical understanding of AI capabilities and limitations, with experience applying AI to business workflows.
Ability to translate between business stakeholders and technical teams.
Experience delivering complex programs across multiple stakeholders or locations, including the process changes and employee adoption needed to sustain results.
Interest in automotive and willingness to learn dealership operations in depth.
Ownership and sound judgment in a fast-moving environment, with the ability to move from strategic recommendations to detailed execution and help the team do the same.

Nice To Haves

Experience at a leading consulting firm.
Experience working with dealerships or other distributed, multi-location businesses.

Responsibilities

Lead and develop a team serving Podium’s enterprise automotive customers; set priorities, coach executive communication and problem solving, and hold the team accountable for adoption, customer outcomes, retention, and growth.
Advise dealer group executives, owners, and general managers on opportunities to improve operations with AI.
Translate customer business priorities into practical plans with milestones, owners, and measures of success.
Lead discovery into sales and service workflows, identifying process, employee-role, handoff, and human-oversight changes needed to realize AI value.
Oversee AI deployments and adoption across multiple locations, partnering with onboarding and technical teams on readiness, rollout, training, and ongoing improvement.
Build the business case for AI and demonstrate results through executive reviews; use performance data to explain results, diagnose gaps, and recommend actions.
Own retention and growth across the customer portfolio, identify risks early, lead recovery plans, and partner with Sales on expansion opportunities based on demonstrated customer value.
Bring customer insights to Product and Engineering, help prioritize recurring problems and opportunities, coordinate resolution of critical issues, and close the loop with customers.
Develop repeatable discovery methods, rollout playbooks, and reporting so the team can scale effective practices across automotive groups.
Travel 15% to 20% of the time for customer engagements, onsite working sessions, and executive meetings.