Senior Manager, Engineering, Core-backend

Crusoe•San Francisco, CA

10d•$215,000 - $260,000

About The Position

Crusoe is hiring an Engineering Manager to lead the Core Backend team in its Cloud Customer Experience organization. The team builds shared services used across Crusoe Cloud, including quota management, customer notifications, organization onboarding and KYC, and the API framework in front of backend services. These systems support customer sign-up, access to entitled capacity, account updates, and product teams launching services without building duplicate infrastructure. This is a full-time, hands-on management role. The manager will lead backend engineers, partner with the team's product manager, and set technical direction for services that are central to customer requests. The role requires backend or platform team leadership, depth in distributed systems design, and the ability to prioritize requests from multiple internal teams against a unified roadmap. The manager will also hire, mentor, and grow engineers; guide architecture decisions; establish reliability practices; and partner with Product, Customer Success, Security, and other Cloud Customer Experience teams.

Requirements

At least 2 years managing software engineering teams, including hiring, performance management, and career development for engineers at different levels.
At least 6 years of professional software engineering experience building backend services in Go or another compiled language such as Rust, Java, or C++; Crusoe's services are primarily written in Go.
Experience designing and operating distributed systems or cloud platform services, including versioned gRPC or REST APIs, relational databases such as PostgreSQL, and message queues such as Kafka, NATS, or Pub/Sub.
Experience owning customer-facing production systems, including SLOs, monitoring and alerting, on-call, and incident response.
Track record leading a team that serves other engineering teams and setting priorities among competing requests.
Clear written and verbal communication, including explaining technical tradeoffs to engineers, product managers, and non-technical partners.
Bachelor's degree minimum.

Nice To Haves

Experience building quota, rate-limiting, or entitlement systems for a cloud provider or multi-tenant platform.
Experience with customer onboarding, KYC, or fraud-prevention systems.
Experience with Temporal or similar workflow engines, or with state machines and reconciliation loops for long-running operations.
Experience building API gateways or API frameworks used by many engineering teams.
Familiarity with GPU cloud platforms or AI infrastructure.

Responsibilities

Own shared services used by Crusoe Cloud product teams, including quota management, notifications, and the API framework.
Run quota management as the system of record for organization and project consumption across GPU, compute, storage, and networking, including request and approval workflows.
Lead self-serve onboarding, organization state management, and automated KYC; partner with risk and security teams on fraud prevention.
Own customer notifications sent through email, in-console messaging, webhooks, and Slack.
Set and meet service-level objectives, run on-call and incident reviews, and move long-running operations to durable workflows.
Guide architecture decisions, including API standardization and breaking apart monolithic services; balance new features with platform work.
Partner with Product, Customer Success, Security, and other CCX teams to establish a unified roadmap from competing requests.
Hire, mentor, and develop engineers, including filling open roles on the team.