Senior Manager, Employee Communications HR
About The Position
This role supports Schwab's strategy of "Investing in our People" by providing counsel, coaching, and strategic internal communication support for cross-business line HR initiatives. The team member will partner with senior HR leadership and cross-firm colleagues to align employees with the company's strategy and priorities, connect them to the company's culture, drive results by helping leaders communicate a compelling vision and navigate change, and foster a consistent and engaging employee experience. The Senior Manager will use internal communications as a strategic vehicle to help employees understand the firm’s goals and foster engagement with leaders. They will work with leaders and peers to drive awareness of Schwab’s culture with external stakeholders, write, edit, and produce multi-channel communications, collateral, and content. This role will support leaders directly while also driving organizational and change management initiatives. The Senior Manager will help maintain and enhance the reputation and credibility of company leaders and recommend and execute effective communications channels, leveraging measurement insights to track and report communications effectiveness.
Requirements
- A proven track record for strategic employee communications program visioning, planning, execution, and measurement.
- Outstanding communications skills including listening, interpretation, writing, and strong judgment about when, how, what, and to whom to communicate.
- The ability to distill complex issues and information into simple, digestible and actionable messages for audiences of diverse roles and levels, using a variety of communications channels.
- Strong project management skills: ability to define success criteria, identify project risks and opportunities, bring in and partner with core stakeholders, and effectively manage scope, teams, timelines, details, and budgets.
- Data analysis and interpretation experience.
- Prior experience on integrated communications teams and/or with integrated approaches for achieving maximum impact.
- Proven Success building and managing relationships with senior leaders and business partners in a matrixed environment.
- Excellent personal presence and ability to provide strategic counsel to senior leaders.
- Success leading through change by influencing and gaining alignment among diverse views and levels in the organization.
- Ability to anticipate challenges and opportunities that may not be immediately apparent in a situation.
- Demonstration of a ‘can-do’ attitude and collaborative mindset.
- Self-motivated, prioritize on the fly, and manage multiple tracks of work simultaneously.
- Bachelor’s degree and 10+ years experience in corporate communications.
Nice To Haves
- Previous HR support experience is helpful, but not required.
- Experience with the FirstUp platform (or equivalent employee communications platform) is preferred, but not required.
- Change management certification is helpful, but not required.
Responsibilities
- Use internal communications as a strategic vehicle for helping employees understand the firm’s goals and foster engagement with leaders.
- Work with leaders and peers to drive awareness of Schwab’s culture with external stakeholders.
- Write, edit, and produce multi-channel communications, collateral, and content.
- Support leaders directly while also driving organizational and change management initiatives that may be company-wide, cross-enterprise, or business line-specific in scope.
- Help maintain and enhance the reputation and credibility of company leaders, at both the corporate and business unit levels.
- Recommend and execute a mix of effective communications channels, which may include speeches and presentations, internal meetings (webcasts, open Q&As, Town Halls), high touch experiences, leadership messages (written, audio, or video), feedback tools, and social media content.
- Leverage measurement insights and best practices to track and report communications effectiveness and continuously refine strategies.
Benefits
- In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
